Gomez Users Achieve Greatest Cost-savings, Most Improved Web Application Performance...

Gomez Users Achieve Greatest Cost-savings, Most Improved Web Application
Performance and Best Visibility of End-user Experience, says Aberdeen Group

LEXINGTON, Mass., May 11 /PRNewswire/ -- Customers of Gomez, Inc.
(www.gomez.com), the leader(1) in web application experience management,
achieve significantly improved application performance, operational
efficiencies and customer satisfaction than non-Gomez users, according to a
new research brief from Aberdeen Group, a Harte-Hanks company (NYSE: HHS).
The research brief, found at
www.gomez.com/pdfs/Aberdeen_Gomez_Best_In_Class.pdf, compares the strategies,
capabilities and performance of organizations that are using end-user
experience monitoring solutions. It concludes that, compared to non-Gomez
users, Gomez customers are:

-- 69 percent more likely to reduce labor costs to manage application
performance.
-- 50 percent more likely to improve application response times.
-- 42 percent more likely to reduce mean time to repair performance
issues.

Translating Application Performance into Business Performance
Aberdeen's research also found that Gomez users achieve 54 percent improved
visibility into the end-user experience and 42 percent improved success rates
in eliminating performance issues before deployment. Aberdeen concludes that,
consequently, Gomez users are not only more likely to improve application
performance but also to achieve operational efficiencies and improve customer
satisfaction.

"Before deploying the Gomez solution, we lacked objective availability data
and therefore did not have good visibility into the issues that our customers
were experiencing," said Norm Morrison, Director and Principal Architect of
Production Performance Monitoring at GSI Commerce. "Now, having this type of
visibility allows us to pinpoint problems that our customers are experiencing
and make educated decisions about actions we need to take so these problems
can be resolved. Additionally, having these capabilities allows us to reduce
time needed to identify performance issues and improve effectiveness of our
support staff."

"The inability to measure performance of applications from the end-users'
perspective is one of the top challenges for organizations experiencing
declines in customer satisfaction, page views and conversions due to
performance issues," said Aberdeen analyst Bojan Simic. "The results of our
research make a compelling case for the concrete payback that Gomez's end-user
monitoring solutions deliver to organizations."

The new research brief is a follow-on to Aberdeen's November 2008 report
entitled "The Performance of Web Applications: Customers are Won or Lost in
One Second," which reported that business performance suffers when a web site
takes more than five seconds to load. This full report can be found at:
http://www.gomez.com/registration/white_paper.php?id=39.

About Gomez
Gomez, Inc. is the leading provider of web application experience management
services, which businesses use to test their web applications while in
development and to monitor their web applications after deployment. More than
2,500 customers use Gomez's on-demand services to improve the quality of the
web experience in order to increase their revenue from web applications,
reduce their operating costs, and extend their brand reputations. For more
information, please visit www.gomez.com.

(1) Forrester Research "Tech Horizons: Evaluating Gomez Web Experience
Management Services: Management-On-Demand for Web 2.0 Applications," August
2008

Gomez is a registered service mark of Gomez, Inc. All other trademarks and
service marks are the property of their respective owners.

Follow Gomez on Twitter: @Gomez_Inc
Connect with Gomez on Facebook: http://companies.to/gomez/
Join the Gomez User Group on LinkedIn

SOURCE Gomez, Inc.

Samantha McGarry of Gomez, Inc., +1-781-778-2783, smcgarry@gomez.com, Twitter:
@Gomez_Inc; or Kristina Leblanc, +1-508-930-5636, kristinawleblanc@gmail.com