UtiliPoint International and SoundBite Communications to Host Webinar On New Approaches...

UtiliPoint International and SoundBite Communications to Host Webinar On New
Approaches to Optimize Collection Strategies in the Utilities Sector

BEDFORD, Mass., May 11, 2009 (GLOBE NEWSWIRE) -- SoundBite Communications, Inc.
(Nasdaq:SDBT) today announced it will host a one-hour webinar for utility
providers on Wednesday, May 13, 2009 featuring Jon Brock, COO and Managing
Director of UtiliPoint International Inc. The complimentary webinar will discuss
how today's economic challenges and the rising cost of collections require a
different approach to collect on unpaid utility bills. The online session is the
latest installment in SoundBite's Collections in Turbulent Times webinar series.
It also represents the first in an upcoming series of webinars focused on
proactive customer communication strategies for the energy and utilities sector.

A multi-channel, proactive customer communications strategy that leverages
automated voice, text, and email messaging presents an opportunity for utilities
to effectively reach late payers before the costly truck-roll, and elicit faster
payments. Join UtiliPoint International and SoundBite Communications for a
one-hour webinar, in which you will learn:

* Strategies you can implement today that dramatically reduce the
cost to collect
* Why multi-channel communications accelerate and improve debt
collection
* Which pre-collections strategies can change late-payer behavior
* How text messaging can complement and significantly enhance your
existing collections strategy
Webinar attendees will receive a complimentary whitepaper, "Maximizing
Collections in the Utility Sector: The Importance of Multi-Channel Proactive
Customer Communications," authored by Jon Brock of UtiliPoint International.

REGISTER AT:

http://www.soundbite.com/news-and-events/webinars/cost-of-uncollected-debt-for-u
ility-providers

WHEN:
Wednesday, May 13, 2009
2:00 p.m. ET/11:00 a.m. PT
"For years, utilities have relied on postal mail and door hangtags to collect on
unpaid utility bills. Not only has this strategy proven costly and inefficient,
it isn't effective in reaching today's mobile consumer," said Jon Brock.
"Today's consumers are increasingly unfazed by collection bills, and the
utilities can no longer bear the cost associated with truck-rolls and hangtags.
Automated metering and multi-channel proactive customer communications add
significant value to these activities."

About SoundBite Communications, Inc.

SoundBite Communications provides on-demand, integrated multi-channel
communications solutions that enable clients to achieve superior business
results. Building on its foundation as a leading provider of automated voice
messaging services, SoundBite offers integrated voice, text and email messaging
solutions that help clients deliver the right message, to the right customer,
using the right channel, at the right time. Organizations in industries such as
collections, financial services, retail, telecom and media, and utilities rely
on the SoundBite Intelligent Communications Platform to send over a billion
messages annually for collections, customer care, and sales and marketing
applications. For more information, visit http://www.SoundBite.com.

SoundBite is a registered service mark of SoundBite Communications, Inc.

(SDBT-G)

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CONTACT: SoundBite Communications
Media Contact:
Marie Ruzzo
781.897.2632
mruzzo@SoundBite.com

Schwartz Communications
Media Contacts:
Julie Goldman
David McKee
781.684.0770
SoundBite@schwartz-pr.com