Language Line Services Announces Introduction of On-Site Interpretation Service in New York

New Offering Complements Suite of Language Access Tools Available to Hospitals,
Government Agencies and Legal Businesses in the New York Metro Area
NEW YORK--(Business Wire)--
Local healthcare institutions, government agencies, and law firms in the New
York metro area now have a new option for improving communications with their
multilingual patients and clients thanks to the launch of a face-to-face,
on-site interpretation offering by leading language services company Language
Line Services. The launch of the new service was announced at a reception on
cross-cultural marketing held last week at the New York Public Library and
hosted by Language Line Services. The on-site interpretation service will
complement the company`s broad suite of language access tools ranging from
over-the-phone and video interpretation, to language tracking, interpreter
training/certification and document translation, available to local healthcare
and legal industry organizations.

"The ever-diversifying patient populations of U.S. hospitals demand new tools
that aid communication between healthcare providers and limited-English
speakers," said Louis Provenzano, Language Line Services` President and Chief
Operating Officer. "Similarly, the variety of languages spoken in the U.S. can
create a challenge for businesses and government agencies that need to
communicate with limited-English speakers on a regular basis. We are proud to
introduce a face-to-face interpretation service for heath care organizations,
government agencies and legal businesses in the greater New York area - a
metropolis where over 170 different languages are spoken."

In addition to its on-site interpretation offering, Language Line Services
provides corporations, healthcare institutions and government organizations a
variety of language solutions to help them meet the needs of their growing
limited-English speaking clients, patients and constituents. Language Line
Services, with interpreters in more than 175 languages, was founded in 1982 as
an over-the-phone interpretation company. Over the last 26 years, and with
offices in Monterey, CA, Glendale, CA, Portland, OR, Tucson, AZ and around the
globe, Language Line Services has expanded its offerings to help businesses
speak their customers` languages using innovative solutions, including:

* Language Line Over-the-Phone Interpretation - 3-way telephone interpretation
services, in any of 175 languages, between a business or government agency, its
client, and a highly trained Language Line Services interpreter.
* Language Line Video Interpreting Service - On-demand, 24-hour, over-video
service that allows businesses that rely on visual cues to obtain a complete
interpretation. Language Line Services also provides American Sign Language
interpreters, credentialed by the National Association of the Deaf and the
Registry of Interpreters for the Deaf (RID), as well as interpreters for Mexican
Sign Language.
* Language Line Document Translation - Translation services that provide written
equivalents of key forms, signage, agreements, advertising, applications and any
other documents into the languages customers understand.
* Language Line Localization - Translation of software, content management
solutions, websites, on-line help, multimedia applications, training materials,
and other applications into different languages.
* The Language Line Phone - Unique, quick-dial, dual-handset telephones to make
the face-to-face interpretation process fast and secure.
* Language Line University - For customers with their own bilingual employees,
Language Line Services offers testing, training and certification to maximize
and improve interpretation skills.
* Language Line BiMedical.net - Web-based service that generates bilingual
medical forms and questionnaires.
* Language Line ProLingua - Software-based medical interpretation solution that
delivers easy-to-use, interactive processes designed to manage patient
communication from admission to diagnosis to discharge, in the patient`s
preferred language.
* Personal Interpreter Service - A "pay-as-you-go" service. Language Line
Services` customers set up an account within minutes, and can be on the line
with an interpreter within seconds.
* Language Line LanguageTrak - Unique geographic information service that
provides timely alerts on emerging language trends in market areas across the
nation.

"Since 2005, Language Line Services has been Holy Name Hospital`s chosen
provider of over-the-phone and video interpretation services to ensure access to
quality care for our growing population of limited English-speaking patients,"
said Jonathan Hirsch, director of guest services with the Teaneck, NJ-based
hospital. "We look forward to learning more about how our hospital`s language
access program can be enhanced through the addition of face-to-face
interpretation."

STATS: GROWING LANGUAGE-SUPPORT NEEDS IN NEW YORK

In New York City

* 3,028,174 foreign-born residents in New York City
* 48.9% of foreign-born residents in New York City speak limited-English
* 1,781,343 New York City residents admit to speaking English less than "very
well"
* 47.6% of New York City residents speak a language other than English at home

In New York-Metro

* 5,271,421 foreign-born residents in the New York Metro area
* 47% foreign-born NY Metro area residents speak limited-English
* 2,463,216 New York Metro area residents admit to speaking English less than
"very well"
* 36.9% of New York Metro area residents speak a language other than English at
home

About Language Line Services

Language Line Services, the world`s leading provider of language-based services,
is a trusted partner to thousands of organizations whose focus is to effectively
serve the rapidly expanding market of limited English proficient speakers. The
company delivers a dynamic suite of solutions spanning phone, on-site and video
interpreting, translation, transcription, localization and localized software
and devices and the only medical interpreter certification program that is
externally validated. Through its leading-edge technology infrastructure,
Language Line Services provides support for more than 175 spoken languages, as
well as American Sign Language and Mexican Sign Language, to its
industry-leading portfolio of clients across markets including health care,
financial services, government, telecom, manufacturing, insurance,
entertainment, travel, and more. For information on how Language Line Services
is helping clients achieve their strategic multicultural marketing and
regulatory compliance objectives, please call 1-800-752-6096 or visit
www.languageline.com

Language Line Services
Dale Hansman, 831-648-7436
dhansman@languageline.com
or
For Language Line Services
Jeanine Karp, 305-785-0424
jeanine.karp@rbbpr.com

Copyright Business Wire 2009