NewWave Communications Streamlines Triple-Play Support and New Service Delivery with Convergys

CINCINNATI--(Business Wire)--
Convergys Corporation (NYSE: CVG), a global leader in relationship management,
announced today that NewWave Communications, a leading regional cable,
broadband, and telephony provider, has expanded its contract with Convergys to
further increase and enhance the services it provides its customers. The
expanded contract includes implementing a multiple channel, single billing
solution and Intervoice [R] IP Contact Center (IPCC).

Under the agreement, which runs through 2014, Convergys will implement a single
billing solution supporting NewWave`s cable, broadband, and telephony customers.
This new solution will consolidate provisioning, rating, billing, and customer
care for all services on a single platform, allowing NewWave to create
compelling service bundles including cross-service discounts, and streamline the
order entry and customer care process.

NewWave has also chosen to implement the Intervoice IP Contact Center solution,
a standards-based, multi-site, multi-channel, software solution that combines
different types of customer contacts on one platform. With IPCC, subscribers can
contact NewWave by phone, email, or web and enjoy a consistent customer
experience regardless of how they initiate contact. IPCC enables NewWave to
manage its multiple, dispersed locations as a single contact center system and
intelligently route contacts to the customer service representative best suited
to handle the inquiry.

"As a leading provider of cable and broadband services in our region, our
ability to effectively serve our customers from a single platform is critical to
staying ahead of our competitors," said Larry Eby, Senior Vice President of
Operations for NewWave Communications. "The Convergys billing solution`s rich
functionality allows us to create innovative service packages that will resonate
with our customer base, while IPCC`s pioneering automation streamlines our
customer service processes. Together, these solutions will help us reduce costs
and improve service quality."

"Convergys research indicates that the quality of the customer experience is the
single most important factor for a company to consider as it seeks to achieve
brand loyalty," said Andrea Holko, Convergys General Manager and Senior Vice
President of Relationship Technology Management. "Convergys solutions help
service providers like NewWave succeed in an increasingly competitive
communications and media landscape by lowering their costs, enhancing the
customer experience, and enabling them to differentiate their services from
those of their competitors."

Convergys serves clients in the global communications industry by providing and
managing complex billing and information software that addresses all segments of
the communications industry. Convergys BSS/OSS Solutions deliver innovative
support of convergent services leveraging real-time marketing innovation,
minimizing risk, reducing operational costs, and generating revenue in order for
our clients to focus on building valuable relationships with their customers.
Convergys helps clients improve the efficiency and quality of service, reduce
technology risk, and enhance the customer experience by uncovering the true
behavior of customers across self-service and live agent channels, balancing
this with business objectives to help define and implement changes to business
processes. Convergys supports six of Fortune`s Top 10 communications companies.

About NewWave

NewWave is a communications services company offering video, voice, and
high-speed data services within small to mid-size communities in Missouri,
Tennessee, Kentucky, Illinois, South Carolina, North Carolina, and Arkansas.
NewWave serves in excess of 117,000 customers and is headquartered in Sikeston,
Missouri.

About Convergys

Convergys Corporation (NYSE: CVG) is a global leader in relationship management.
We provide solutions that drive more value from the relationships our clients
have with their customers and employees. Convergys turns these everyday
interactions into a source of profit and strategic advantage for our clients.

For more than 30 years, our unique combination of domain expertise, operational
excellence, and innovative technologies has delivered process improvement and
actionable business insight to clients that now span more than 70 countries and
35 languages.

Convergys is a member of the S&P 500 and has been voted a Fortune Most Admired
Company for nine consecutive years. We have approximately 75,000 employees in 84
customer contact centers and other facilities in the United States, Canada,
Latin America, Europe, the Middle East, and Asia, and our global headquarters in
Cincinnati, Ohio. For more information, visit www.convergys.com

(Convergys, Intervoice, and the Convergys logo are registered trademarks of
Convergys Corporation.)

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http://www.convergys.com/news_email.html

Convergys Corporation
Business and Financial Media - John Pratt
+1 513 723 3333 or john.pratt@convergys.com
or
Trade Media - Jeff Hazel
+1 513 723 7153 or jeff.hazel@convergys.com

Copyright Business Wire 2009