Carousel Industries, The Premiere Avaya Reseller, Chooses CyberTech as Compliance Recording Partner

* CyberTech Selection Followed Exhaustive Evaluation Process
* Only CyberTech Met Partner Criteria for Flexible and Customized Voice / Data
Recording to Contact Center, Public Safety and Financial Services Industries

EXETER, R.I. & WHITE PLAINS, N.Y.--(Business Wire)--
Top Avaya reseller and communications integrator, Carousel Industries, and
CyberTech North America, the leading solution provider for quality and
compliance recording, today announced an agreement to partner in a range of
compliance and quality communications solutions for the Avaya platform. Carousel
is the number-one Avaya business partner in software and systems design for
converged communication networks to the enterprise.

Carousel selected CyberTech to complement an unsurpassed solution suite for
quality and compliance recording to the nation's largest industries, including
financial services, contact centers and public safety. In line with a 97-percent
rating for customer satisfaction, Carousel chose CyberTech following an intense
partner-review process not typically undertaken in its sector.

"We consistently achieve unparalleled levels of service delivery to the nation's
most demanding technology organizations through our best-in-class, single-source
approach," said Rick Houlihan, Technology Director, Carousel Industries. "For
this reason, we extensively reviewed, and ultimately selected, CyberTech for a
range of existing and prospective recording applications to add even greater
value to the Avaya channel."

As Avaya`s premiere solutions provider, Carousel designs, implements and
maintains powerful converged communication networks. It has achieved elite
partner status with the world's top technology companies, including Extreme
Networks, Juniper Networks and APC, in addition to Avaya.

CyberTech offers award-winning voice and data recording software that returns
value and dramatically reduces time to profitability through an open
architecture, full scalability and unsurpassed ease of use. CyberTech is
deployed globally to the world's largest contact centers, financial services
companies and public safety organizations.

About CyberTech

CyberTech International is a leading supplier of voice logging and
communications recording solutions with global operations and offices throughout
Europe, Asia, Middle East and the Americas. It is among the fastest growing data
communications providers and a recognized innovator of voice recording and
monitoring applications that drive efficiencies in the capture, storage,
retrieval and playback of voice, radio and data communications. CyberTech offers
a worldwide suite of innovative recording technologies that enable organizations
to achieve the highest levels of performance, quality assurance and liability
protection while supporting existing business processes. With solutions deployed
widely throughout organizations in the public safety, financial services and
call center markets, CyberTech uniquely adds value through the use of
commercial-off-the-shelf (COTS) products and applications that are scalable,
turnkey, and easy to implement over a virtually unlimited number of channels. An
unsurpassed commitment to customer satisfaction additionally assures maximized
technology investments and quality of customer contacts without proprietary
hardware, complex integrations or expensive software upgrades. For more
information, visit www.cybertech-int.com. To follow CyberTech on Twitter, visit
Twitter.com/CyberTech_Int

About Carousel Industries

Carousel Industries is the premier technology solutions provider designing,
implementing and maintaining powerful converged communication networks for
enterprise customers nationwide. Utilizing a single-source approach, Carousel
offers a full range of solutions including VoIP, Data Infrastructure, Unified
Communications, Power and Cooling, IVR, Wireless, Security, Speech Applications
and much more. We also provide a complete range of services from Design
Engineering, Installation and Project Management to Repair, Remote Monitoring,
Support Agreements and Financing. Carousel Industries is the premier technology
solutions provider designing, implementing and maintaining powerful converged
communication networks for enterprise customers nationwide. Utilizing a
single-source approach, Carousel offers a full range of solutions including
VoIP, Data Infrastructure, Unified Communications, Power and Cooling, IVR,
Wireless, Security, Speech Applications and much more. We also provide a
complete range of services from Design Engineering, Installation and Project
Management to Repair, Remote Monitoring, Support Agreements, Managed Services
and Financing. For more information visit www.carouselindustries.com.

Media
Carousel
Lucy Graham, 1-860-760-5285
lgraham@carouselindustries.com
or
CyberTech
Alice Ducq, 1-800-707-9190 x 85
aliced@percepture.com

Copyright Business Wire 2009