Vertex Business Services Strengthens Its Leadership Team with Two New Executive Appointments

TORONTO, CANADA, May 18 (MARKET WIRE) --
Vertex Business Services, the leader in Customer Management Services for
Utilities in North America, announces the appointment of Dan Sullivan as
Managing Director, North America Utilities and a member of the Vertex
Management Board, and Stephen Wilkes as Senior Vice President, Client
Applications Services.

In these leadership roles, Dan and Stephen will be responsible for
accelerating Vertex's ability to provide solutions that enable desired
business outcomes for North American Utilities and Energy Retailers.

Dan joins Vertex with over three decades of IT and Business Process
Outsourcing experience, centered around the Energy and Utility sectors.
Prior to joining Vertex, Dan was a Partner at Accenture, where he led
application maintenance sales for Utilities and other industries. He has
also held various management and executive positions at IBM, E&Y, and
Capgemini.

Stephen joins Vertex from Fujitsu Consulting, where he led
transformational initiatives for clients as Vice President and Managing
Director of the US SAP Practice. Before moving to Fujitsu, Stephen was
Executive Vice President of Delivery at Axon Group plc, where he had
delivery oversight of all programs, projects, and managed services
assignments for Utility, Transportation, and Aerospace clients; helping
Axon to grow a substantial North America presence in just three years.

Commenting on these new appointments, Jeff Chittenden, Chief Operating
Officer of Vertex said, "Dan and Steve will help us to accelerate the
development of our meter-to-cash capabilities not only in support of our
clients' current needs, but also in the exciting areas of smart metering,
demand response and energy efficiency. I look forward to their
contributions as we build on our established track record of providing
'same side of the table' partnerships with our clients to deliver real
business advantage."

About Vertex Business Services

- Vertex employs nearly 9,000 people on three continents and in 75
locations, delivering solutions to a wide range of clients 24/7 and
supporting 45 million consumers. In North America, there are more than
2,500 dedicated professionals based in 18 Centers of Excellence.

- We serve more than 70 electric, gas and water clients in North America
and are a recognized leader in Customer Management Services for the
Utilities and Financial Services industries.

- We provide a wide range of transformational service solutions to
deliver successful outcomes for our clients in the areas of:

-- BPO & CMO

-- IT Applications, Services and Products

-- Consulting and Transformation

-- Debt Management and Special Servicing.

- Our global operations involve the annual processing of 28 million
payment transactions valued at $1.9 billion and the handling of 20
million inbound calls, as well as the printing and distribution of 30
million documents, the processing of 2.2 million items of incoming mail
and the creation of 45 million items of outbound mail. We are proud to
serve more than 23 million consumers in North America and one in three of
the UK population.

Contacts:
Vertex Business Services
US: Diane Webb
(214) 274-4680
Email: Diane.Webb@Vertexna.com

Vertex Business Services
UK: Anna Campopiano
+44 7827 886991
Email: anna.campopiano@vertex.co.uk
Website: www.vertexgroup.com/na

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