Nihon Kohden Ranks Top Amongst Customers In Service and Overall Value

Number One Composite Scores with Medical Strategic Planning
IRVINE, Calif.--(Business Wire)--
Nihon Kohden America, Inc. recently was ranked as the number one Service Quality
Vendor with an overall composite score of 8.6 in terms of service and overall
value for Patient Monitoring systems, according to the Medical Strategic
Planning (MSP) 2009 Service Quality Benchmark.Nihon Kohden positioned first
place in 9 out of 11 categories that reflect on a strong commitment to service
and quality delivery.This is the fourth consecutive year that Nihon Kohden has
scored first or second place in nearly all categories.

MSP collected data in two additional categories, of which Nihon Kohden scored
the highest overall in brand loyalty and service support.Indicating a leading
trend in brand and purchase loyalty, 75% of Nihon Kohden purchasers would
definitely recommend Nihon Kohden to other hospitals.Additionally, purchasers
indicated that 95% of problems were fixed on the first visit when a service call
was made to Nihon Kohden`s call center.

Mike Dashefsky, Vice President, Nihon Kohden America, said, "We are very honored
by our business partners to receive these high survey scores.We work with them
very closely to understand their needs.We are committed to offering the best
value for hospitals.We have been the fastest growing company in the market for
the past five years because we have demonstrated we are helping to improve
quality in hospitals.With most hospital budgets either frozen or cut,
administrators are scrutinizing the operational budget impact of their purchases
and finding Nihon Kohden to offer exceptional value.This is because of our
lifetime of software upgrades, 5-year warranty and focus on service.You can
expect us to continue to develop technologies that help hospitals achieve their
quality goals and improve patient safety."

MSP conducts a yearly survey that ranks vendors based on customer satisfaction
scores of twelve aspects of equipment and service: product reliability, timely
installation, ease/speed/cost of upgrades, technical training, quality of
service manual, usefulness of internet site, call center knowledge, ease of
parts ordering, parts arrival time, cost of parts, tech arrival time and
percentage of problems fixed first visit.

About Nihon Kohden America, Enterprise Monitoring Division

Nihon Kohden America was founded in 1979 as a wholly owned subsidiary of Nihon
Kohden Corporation, Japan (founded in 1951). Nihon Kohden is a market leader in
Patient Monitoring, Sleep Assessment, Neurology and Cardiology
instrumentation.Our products are distributed to hospitals, physician`s
practices, mobile services, and outpatient and surgery centers throughout North
America.Our Enterprise Monitoring solutions span across the continuum of care
and include products for bedside, transport, central stations, telemetry and
Defensive Monitoring.Nihon Kohden`s innovative technology has been recognized by
Frost & Sullivan with their 2008 North American Hospital Wireless Patient
Monitoring Product Innovation Award.More information about Nihon Kohden can be
found at www.nkusa.com.

Nihon Kohden America, Inc.
Jennifer Cook, (949) 580-1555, ext. 3322
Jennifer_cook@nkusa.com
www.nkusa.com

Copyright Business Wire 2009