SupportSoft Releases Download Manager to Automate Installation and Upgrade of Value-Added Services

REDWOOD CITY, CA, May 19 (MARKET WIRE) --
SupportSoft(R), Inc. (NASDAQ: SPRT), a provider of software and services
that make technology work, today announced the availability of
SupportSoft Download Manager. This latest solution is designed to enable
digital and managed service providers to automatically present
value-added services based on their users' context; then download,
install and update these new services behind the scenes via the Internet.
As a result, service fulfillment can be more efficient for the provider
and hassle-free for customers.

Getting new and innovative service offerings up and running -- whether
it's the latest music or video download; storage or security enhancement;
or file and print sharing capability -- can be disruptive for users.
Issues such as saturated bandwidth, a never-ending software download
process, and worry about whether the service is working correctly are
enough to make customers delay an important upgrade.

Recent research from Gartner finds that telecom carriers, for instance,
need to offer new, value-added digital services that go well beyond
transmission to cater for all sorts of consumer and business needs, or
risk seeing their margins and markets disappear. To do this, and create
necessary synergies, will require dramatic change in carriers' IT and
service technologies(1).

Based on SupportSoft's scalable 'sync', authoring and targeting
technology, Download Manager is a proactive delivery and support platform
that ensures providers can distribute their latest software service in a
personalized fashion, then successfully activate and manage the new
service to suit the customer's needs. The solution helps service
providers to optimize download performance, simplify software downloads,
and assess end-user download behavior. Because of the faster, more
seamless installation process, subscribers are likely to be more
satisfied with the use of their new service, and providers can make
additional offers and generate new revenue.

For customers ordering a new service, Download Manager quickly and quietly
downloads and installs the components -- with accuracy and without
interruption. The solution does everything from start to finish, all
without dominating bandwidth or forcing customers to stop what they're
doing. And once the service is installed, it's easy for the service
provider to monitor and determine when an upgrade or additional capability
is appropriate. They can continuously deliver tools and applications that
enhance the subscriber's service experience and mitigate expensive and
unnecessary calls to the support center.

"In today's competitive environment service providers are striving to
drive additional revenue and expand their customer base by offering a
multi-play of enhanced services. Yet, the biggest obstacle to these
value-added offerings being successful is service delivery itself. Too
often services fail because a poor install process turns subscribers off,
an important update is missed, or the support burden is high for
operators," said Michael Sayer, GM & EVP of the Enterprise Solutions
Group at SupportSoft. "Our new download agent brings providers and their
customers considerable benefits by making it simple and convenient to set
up and proactively manage VAS offerings on demand. This eliminates the
need to invest significant resources and reduces support costs that tend
to be associated with launching new services."

SupportSoft Download Manager is now generally available.

About SupportSoft

SupportSoft (NASDAQ: SPRT) provides software and services that make
technology work. The Company's solutions reduce technology support costs,
improve customer satisfaction and enable new revenue streams for companies
reaching 50 million users worldwide. The Company also provides Instant
Technology Relief(R) to consumers and small businesses through a series of
channel partners and www.support.com. For more information about the
Company and its enterprise offerings, visit http://www.supportsoft.com;
for Instant Technology Relief from consumer and small business technology
problems, visit www.support.com.

(1) Gartner, "New Digital Services Require Synergistic Modernization of
Telecom Carriers' IT and Networks," July 2008, by Jean-Claude Delcroix.

Media Contacts

Renee Gray
SupportSoft, Inc.
+1 (512) 985-5205
renee.gray@supportsoft.com

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