CAPITAL Card Services Replaces Multiple Telephony Products with Interactive Intelligence All-in-One IP Communications Software Suite

Software Enables CAPITAL to Consolidate Contact Center Infrastructure for
Improved Operational Performance
INDIANAPOLIS & SIOUX FALLS, S.D.--(Business Wire)--
CAPITAL Card Services has deployed the Interactive Intelligence (Nasdaq: ININ)
all-in-one IP communications software suite to replace multiple products across
its two South Dakota sites.

The Interactive Intelligence software suite, Customer Interaction Center™ (CIC),
replaced CAPITAL`s Mitel PBX, along with several other telephony products, and
today supports the company`s 200 contact center agents and an additional 100
business users.

"We had separate solutions for multiple functions, such as voice mail, IVR,
dialing, recording and reporting," said CAPITAL`s senior director of IT, Doug
Scheid. "We needed to consolidate systems so we could more quickly and
cost-effectively add functionality and agents as growth demanded."

"Having a multi-product telephony solution made it challenging to consolidate
data and run meaningful reports," added CAPITAL`s senior vice president of Card
Services, Jill Point.

CAPITAL selected CIC over a Mitel upgrade, and instead of solutions from Aspect,
Avaya, Cisco and Nortel.

"CIC from Interactive Intelligence proved to be the only solution that could
offer interoperability and flexible growth options, along with all the features
we needed running on a single platform," Scheid said. "In addition, CIC was the
most cost-effective solution and our contract included upgrades -- something
most other vendors weren`t willing to offer."

Since deploying CIC, CAPITAL has reportedimprovedoperational performance -- from
faster feature roll-out and better reporting, to improved training and client
satisfaction.

"CIC`s software-based, all-in-one architecture has enabled us to roll out new
features to either or both of our contact center sites - and also add agents --
without integration or hardware headaches," Scheid said.

"Using CIC`s single-platform architecture to centralize interaction processing,
we can now generate cohesive, detailed reports for single or global site
analysis," Point said.

In addition to helping supervisors more effectively coach agents, CIC`s
automated call recording and quality monitoring has resulted in improved client
satisfaction, according to Scheid. "As a credit card outsourcer for large
companies like Visa and MasterCard, it`s important that our clients know how
we`re interacting with their customers," he said. "CIC`s monitoring capability
has helped us demonstrate first-hand that they`re getting great service from us;
it gives us a lot of credibility."

Currently, CAPITAL uses CIC`s IP-based switching, automatic call distribution,
interactive voice response, call recording, network-based call routing, outbound
dialing, real-time supervision, and reporting. CIC processes about 500,000
inbound calls per month.

The company plans to add CIC`s multichannel routing and recording later this
year, according to Scheid.

About CAPITAL Card Services, Inc.

CAPITAL Card Services, Inc. is a leading servicer of MasterCard and Visa
accounts for financial and non-financial institutions nationwide. The company
serves approximately 500,000 cardholders and manages more than $145 million in
outstanding card receivables for its clients. CAPITAL provides turnkey account
acquisition services, underwriting strategies, marketing, customer service,
collections, and portfolio management services. It was established in 1998 and
is headquartered in Sioux Falls, South Dakota. For more information about
CAPITAL, call +1 605.782.3300 or visit www.capitalcardservices.com.

About Interactive Intelligence

Interactive Intelligence Inc. (Nasdaq: ININ) is a global provider of unified
business communications solutions for contact center automation, enterprise IP
telephony, and enterprise messaging. The company was founded in 1994 and has
more than 3,000 customers worldwide. Interactive Intelligence is among Software
Magazine`s top 500 global software and services suppliers, is ranked among
Network World`s top 200 North American networking vendors, is a BusinessWeek
"hot growth 50" company, and is among FORTUNE Small Business magazine`s top 100
fastest growing companies. The company is also positioned in the leaders`
quadrant of the Gartner 2008 Contact Center Infrastructure, Worldwide Magic
Quadrant report. Interactive Intelligence employs approximately 600 people and
is headquartered in Indianapolis, Indiana. It has six global corporate offices
with additional sales offices throughout North America, Europe, Middle East,
Africa and Asia Pacific. Interactive Intelligence can be reached at +1
317.872.3000 or info@inin.com; on the Net: www.inin.com.

This release may contain certain forward-looking statements that involve a
number of risks and uncertainties. Factors that could cause actual results to
differ materially are described in the company's SEC filings.

Interactive Intelligence Inc. is the owner of the marks INTERACTIVE
INTELLIGENCE, its associated LOGO and numerous other marks. All other trademarks
mentioned in this document are the property of their respective owners.

ININ-G

CAPITAL Card Services, Inc.
Eric Backstrom, Marketing and Communications Manager
605-782-3327
eric.backstrom@capitalcardservices.com
or
Interactive Intelligence Inc.
Christine Holley, Director of Market Communications
317-715-8220
christine.holley@inin.com

Copyright Business Wire 2009