TD Bank, America's Most Convenient Bank, Ranks Highest in Customer Satisfaction for...
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TD Bank, America's Most Convenient Bank, Ranks Highest in Customer
Satisfaction for Fourth Year in a Row, According to J.D. Power and Associates
CHERRY HILL, N.J., May 19 /PRNewswire/ -- TD Bank, America's Most Convenient
Bank, is ranked highest in customer satisfaction in the Mid-Atlantic region
according to the J.D. Power and Associates 2009 Retail Banking Customer
Satisfaction Study(SM). This is the fourth year in a row TD Bank has ranked
highest in customer satisfaction.
(Logo: http://www.newscom.com/cgi-bin/prnh/20081031/NEF005LOGO-a )
The study, conducted in January 2009, measures customer satisfaction within
retail banking through six factors: transactions, account statements, account
initiation/product offerings, facility, fees and problem resolution.
"We are thrilled to receive this recognition for the fourth year in a row and
it's thanks to the most customer-focused group of people anywhere - our
employees. Our 23,000 outstanding employees provide customers with legendary
customer service and unparalleled convenience each and every day," said Bharat
Masrani, President and CEO, TD Bank, America's Most Convenient Bank. "This
year's recognition is especially rewarding given that the study was conducted
in the midst of bringing together Commerce Bank and TD Banknorth under the TD
Bank brand."
In addition to providing legendary customer service, TD Bank, America's Most
Convenient Bank, is well known for providing:
-- Seven-day branch banking
-- Extended hours
-- Free Penny Arcade coin counting machines
-- Hassle-free products
-- Treats for children and dogs
About J.D. Power and Associates
Headquartered in Westlake Village, Calif., J.D. Power and Associates is a
global marketing information services company operating in key business
sectors including market research, forecasting, performance improvement,
training and customer satisfaction. The firm's quality and satisfaction
measurements are based on responses from millions of consumers annually. For
more information on cell phone ratings, car reviews and ratings, car
insurance, health insurance and more, please visit JDPower.com. J.D. Power and
Associates is a business unit of The McGraw-Hill Companies."
About TD Banknorth and TD Bank
Following TD Bank Financial Group's acquisition of Commerce Bancorp Inc. on
March 31, 2008, TD Banknorth and Commerce Bank merged on May 31, 2008, to
become TD Bank, America's Most Convenient Bank. Today, TD Banknorth and TD
Bank form one of the 15 largest commercial banks in the United States with
more than $120 billion in assets, and provide customers with a full range of
financial products and services at more than 1,000 convenient locations from
Maine to Florida. TD Bank, N.A., is headquartered in Cherry Hill, N.J., and
Portland, Maine. TD Banknorth and TD Bank are trade names of TD Bank, N.A. For
more information, visit www.TDBanknorth.com and www.TDBank.com.
TD Banknorth and TD Bank, America's Most Convenient Bank, are members of TD
Bank Financial Group of Toronto, Canada, a top 10 financial services company
in North America and one of just three triple-AAA-rated banks on the New York
Stock Exchange.
SOURCE TD Bank
Lauren McClintock of TD Bank, +1-856-470-3714, Lauren.McClintock@yesbank.com
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