Toolwire to Deliver Virtual Hands-On Learning for Avaya IP Telephony and Unified...

Toolwire to Deliver Virtual Hands-On Learning for Avaya IP Telephony and
Unified Communications

The largest on-demand, hands-on training program for IP Telephony and Unified
Communications is launched by Avaya University to train its worldwide solution
partners.

PLEASANTON, Calif., May 19 /PRNewswire/ -- Toolwire, a leading innovator of
experiential distance learning solutions announces their agreement with Avaya
Inc. to develop and deliver a virtualized, on-demand lab environment to train
Avaya worldwide solution partners.

With major changes occurring almost daily in the IP Telephony and UC markets,
the company's global ecosystem of partners and resellers needs to remain
highly competitive in the dynamic IP and messaging marketplace as Avaya moves
to a whole new generation of products and programs. The training had to be
cost-effective and available in an on-demand fashion so it could be accessed
by partners anytime, from anywhere without having to take time out of the
field.

"Working with Toolwire to develop and deliver an experiential training
solution to meet the objectives of our Avaya global partner network enables us
to cost effectively extend our training footprint," said Rick Romine, Director
of Technical Training. "We see on-demand, hands-on education as a value-add to
our partners and a differentiator that will contribute to an increase in our
global IP Telephony and Unified Communications market share as we move into
our next generation of product offerings."

Toolwire was chosen to participate in "The Art of Evolution" the 2009 INAAU
worldwide partner event in Orlando FL to demonstrate this innovative learning
technology to over 3,300 attendees. The program developed for Avaya utilizes
Toolwire's unique Enterprise Live Labs OnDemand (ELO) solution. Authorized
users sign into a dedicated Communication Manager 5.1 environment on the
Toolwire platform, which provides hosting and delivery for the IP Telephony
and soft phone software environment and access to hands-on Live Labs for the
CM product suite. Avaya systems "powered by Toolwire" are identical in
functionality and operation to hardware-driven systems, without the overhead
and hardware footprint required of traditional systems to achieve global
scale.

Integrating Avaya CM within its platform, Toolwire provides each user with the
ability to access physical devices and virtual "sandbox" practice sessions.
Each session includes labs focusing on a range of technical topics within the
Avaya certification pathways. For instance, users have the ability to install
and configure phone switch and IP messaging system components on a physical
device as well as on a virtual machine image, as needed.

Additionally, Toolwire created an Avaya University Sandbox Environment for
users to return to after the initial training so they may access the same
capabilities to refresh, reinforce, explore and practice critical Avaya CM and
Unified Communications and Messaging learning objectives. Upon achieving
technical certification, Avaya University will be providing their certified
partners with access to this environment based on their partner role within
Avaya's global ecosystem.

Avaya partners and resellers benefit from:

-- A reduction in training expenditures associated with site set-up of
physical lab hardware.
-- Increased global reach and enablement, reducing the time-to-market and
providing a competitive edge during new product launches and ongoing
product support operations.
-- The elimination of travel and associated expenses of down-time and
lost
opportunities characteristic of traditional instructor-led training.
-- Improved project execution and installation performance by providing
users with virtual access to products and software in the field during
critical project implementations resulting in less rework and costly
mistakes.

"Toolwire is proud to have been selected by Avaya University for the delivery
of this critical training program," said John Valencia, President and CEO of
Toolwire. "Virtualization is rapidly becoming a key enabling technology for IP
Telephony and Unified Communications organizations worldwide. This innovative
learning initiative will enable Avaya employees, partners, and end users to
gain access to the learning environment where and when they need it to acquire
the skills to accelerate the global adoption of Avaya IP Telephony and Unified
Communications products and services."

About Toolwire
Toolwire, Inc. is a learning solutions provider specializing in products and
services for experiential learning. Toolwire's hands-on Live Labs and
Scenarios provide on-demand, personalized practice with live systems for
blended training initiatives. "Learning by doing" provides the quickest and
most effective way to develop skills and ensure ongoing competency with
technology. The company is headquartered in Pleasanton, CA. For more
information, please visit www.toolwire.com

About Avaya University
Avaya University offers Avaya customers and partners a solid knowledge base of
Avaya products, technology and best practices. This is accomplished through a
robust curriculum that includes instructor-led and v-Learning courses, and
culminates with certification exams. Avaya training and certifications enable
IPT professionals to build, maintain and maximize Avaya environments. For more
information about training and the industry-recognized certifications offered
by Avaya University, go to http://www.avayauniversity.com.

Avaya(R) and Communications Manager(TM) are trademarks of Avaya Inc. and/or
one or more of its subsidiaries, and may be registered in the U.S. Patent and
Trademark Office and in other countries. All other trademarks and registered
trademarks are property of their respective owners.

Media Contact:
Cameron D. Crowe
Vice President, Marketing and Corporate Development
Toolwire, Inc.
1-925-227-8500
ccrowe@toolwire.com

SOURCE Toolwire

Cameron D. Crowe, Vice President, Marketing and Corporate Development of
Toolwire, Inc., +1-925-227-8500, ccrowe@toolwire.com