Arizona State Credit Union Associate Helps Save Member`s Life after Pharmacy Error

Associate Rushes to a Member`s Home Preventing Her from Taking Potentially Life
Threatening Dose of Medication

PHOENIX--(Business Wire)--
An Arizona State Credit Union associate was able to prevent a member from taking
a potentially fatal level of insulin mistakenly given to her by a pharmacy.
While not part of any of its services or employee training, Arizona State Credit
Union associate Christina Maulfair received a call from the member`s pharmacy
when it realized it had wrongfully given the member too heavy a dose of
medication. The pharmacy had no contact information for the woman except the
credit union debit card she used to pay for the medicine.

"I never expected to receive a call like this, but luckily this scary situation
has a very happy ending," said Arizona State Credit Union associate Christina
Maulfair. "Everyone here would have done exactly the same thing, and I`m just so
glad I was able to reach her in time."

Denise Dewyer routinely purchased an over-the-counter version of insulin from
the pharmacy, but was mistakenly given the prescription-strength version
instead, which is concentrated and five times as potent. The pharmacy, realizing
its error, had no way of contacting her so they looked up her debit card records
and called Arizona State Credit Union, reaching employee Christina Maulfair.

To protect her member`s privacy, Maulfair would not release the contact
information to the pharmacy and instead tried contacting Dewyer herself. When
the phone call went unanswered, Maulfair rushed to Dewyer`s home. Repeated
knocking on the door went unanswered, so Maulfair, not giving up, wrote multiple
urgent notes and posted them at every doorway. Dewyer found the notes a short
time later and was able to contact her pharmacy before taking what could have
been a fatal dose of the medicine.

"I want to express my deepest gratitude to Christina for going above and beyond
and preventing me from using medication that could have killed me," said Dewyer.
"It`s not often that you get to thank someone for saving your life. I have had
an account with the credit union for over 15 years, and won`t be going anywhere
else."

By acting quickly and refusing to give up, Arizona State Credit Union reinforces
its unwavering commitment to its members, providing unparalleled service, and
never hesitating to go above and beyond the call of duty.

About Arizona State Credit Union

Arizona State Credit Union is a $1.3 billion full service not-for-profit
financial cooperative with a statewide branch network serving the people of
Arizona. More than 133,000 Arizonans turn to Arizona State Credit Union for
outstanding service and value. Arizona State Credit Union has grown dramatically
since its founding in 1951, providing a full line of financial products and
services at 21 branches across the state. Nearly 60 years of excellence and
outstanding customer service have helped the Credit Union become a three time
winner of Arizona Business Magazine`s Ranking Arizona, and a three time
recipient of the Peter Barron Stark & Associates Award for Workplace Excellence.
Arizona State Credit Union is headquartered in Phoenix and welcomes membership
from businesses and individuals throughout the state. Reach us at 800.671.1098
or visit us at www.azstcu.org.

Arizona State Credit Union
Local Contact:
Paul B. Stull, 602-467-4062
paul.stull@azstcu.org

Copyright Business Wire 2009