Lockheed Martin Selected to Manage Multi-Channel Contact Center for HUD's Federal...

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Tue May 19, 2009 1:59pm EDT

Lockheed Martin Selected to Manage Multi-Channel Contact Center for HUD's
Federal Housing Administration (FHA)

Corporation to provide accurate, consistent responses to the public and
lending industry on FHA programs 

ROCKVILLE, Md., May 19 /PRNewswire-FirstCall/ -- Lockheed Martin (NYSE: LMT)
announced that it was awarded a task order under the GSA's USA Contact
contract to operate the U.S. Housing and Urban Development's (HUD's) Federal
Housing Administration (FHA) Client Management Center -- known to users as the
FHA Resource Center. The five-year task order, valued at $10 million for the
base year, supports a consolidated multi-channel contact center to assist
consumers and the lending industry with the FHA mortgage insurance process.   

Under the contract, Lockheed Martin will staff customer service
representatives and use advanced contact center technologies to provide
information to requestors about FHA programs, policies, and rules and
regulations via the telephone, e-mail, chat and mail. The company will operate
the program in its Indianapolis, Ind. contact center facility, as the primary
site. 

"For three decades, we have supported HUD in its critical housing mission,
encouraging community development and fostering access to affordable housing
free from discrimination," said Darrell Graddy, vice president of Lockheed
Martin's IS&GS-Civil Process Solutions. "This new effort will provide
homeowners and lenders a centralized resource center to quickly obtain
accurate and consistent information about FHA programs." 

Headquartered in Bethesda, Md., Lockheed Martin is a global security company
that employs about 146,000 people worldwide and is principally engaged in the
research, design, development, manufacture, integration and sustainment of
advanced technology systems, products and services. The corporation reported
2008 sales of $42.7 billion.

For additional information, visit our Web site:http://www.lockheedmartin.com/

SOURCE  Lockheed Martin

Sheila Collins of Lockheed Martin, +1-301-519-5896, sheila.collins@lmco.com
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