Sweden's SmartTrust Deploys Amdocs Customer Management Software for Customer Support...

Sweden's SmartTrust Deploys Amdocs Customer Management Software for Customer
Support Excellence

Amdocs delivered service assurance solution upgrade on time, on budget, and
ensured operational continuity

ST. LOUIS, May 27 /PRNewswire-FirstCall/ -- Amdocs (NYSE: DOX), the leading
provider of customer experience systems (CES), today announced that
SmartTrust, a leading Swedish provider of SIM and device management software
for mobile operators worldwide, has upgraded its service assurance solution
to Amdocs CES - CRM 7.5 software.

"With more than 100 customers, including some of the world's largest mobile
operators, we have to be able to deliver customer service excellence at all
times, even while in the process of improving our systems," explained Ana
Marquez, Technical Support Manager at SmartTrust. "By delivering the project
on time and on budget, Amdocs ensured we were able to maintain our customer
service levels. Amdocs also identified how we could enhance the existing
system to better support our business needs, such as ensuring cases are
managed and resolved in compliance with customer service level agreements
(SLAs), and improving agent efficiency by centralizing information
management."

The Amdocs service assurance solution offers SmartTrust a system for providing
its customers with around the clock support, regardless of the communication
channel - email, phone or Web - and geographical location. With integrated
business processes and improved workflow management, SmartTrust can now
respond more efficiently to SLA issues and proactively identify ways to
improve quality of service, allowing it to retain and grow valuable customers
by providing a superior level of service.

For more information about Amdocs customer management products and solutions,
please visit
http://amdocs.com/Site/Offerings/CES+Portfolio/Customer+Management/Customer+Management.htm.

About Amdocs CES

Amdocs CES (customer experience systems) is an integrated portfolio that
delivers the operating environment service providers need to transform from
providers of utility voice, data and video services into purveyors of the
digital lifestyle. Amdocs CES allows providers to deliver an optimal customer
experience--personalized, participatory and timely across any service,
location and device. The Amdocs CES Portfolio leverages Amdocs business
process best practices based on real-world scenarios, and transcends
traditional business support systems (BSS), operational support systems (OSS)
and service delivery platforms (SDPs) to enable service providers to address
both current and emerging customer experience business processes. Amdocs'
unique business model focuses on enabling its customers to create
differentiation and build brand, loyalty, profitability and competitive
leadership. Please visit www.amdocs.com/cesportfolio for more information.

About Amdocs

Amdocs is the market leader in customer experience systems innovation,
enabling world-leading service providers to deliver an integrated, innovative
and intentional customer experienceTM at every point of service. Amdocs
provides solutions that deliver customer experience excellence, combining the
software, services and expertise to help its customers execute their
strategies and achieve service, operational and financial excellence. A global
company with revenue of $3.16 billion in fiscal 2008, Amdocs has more than
17,000 employees and serves customers in more than 50 countries around the
world. For more information, visit Amdocs at www.amdocs.com.

Amdocs Forward-Looking Statement

This press release includes information that constitutes forward-looking
statements made pursuant to the safe harbor provision of the Private
Securities Litigation Reform Act of 1995, including statements about Amdocs'
growth and business results in future quarters. Although we believe the
expectations reflected in such forward-looking statements are based upon
reasonable assumptions, we can give no assurance that our expectations will be
obtained or that any deviations will not be material. Such statements involve
risks and uncertainties that may cause future results to differ from those
anticipated. These risks include, but are not limited to, the effects of
general economic conditions, Amdocs' ability to grow in the business segments
it serves, adverse effects of market competition, rapid technological shifts
that may render the Company's products and services obsolete, potential loss
of a major customer, our ability to develop long-term relationships with our
customers, and risks associated with operating businesses in the international
market. Amdocs may elect to update these forward-looking statements at some
point in the future, however the Company specifically disclaims any obligation
to do so. These and other risks are discussed at greater length in the
Company's filings with the Securities and Exchange Commission, including in
our Annual Report on Form 20-F for the fiscal year ended September 30, 2008,
filed on December 8, 2008, and in our quarterly 6-K furnished on February 9
and May 12, 2009.

SOURCE Amdocs

Garland Harwood, Weber Shandwick for Amdocs, +1-212-445-8373,
gharwood@webershandwick.com