EDS and Kraft Foods Attain First IT Services Certification in the Consumer Packaged Goods Industry

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Wed May 27, 2009 7:45am EDT

PLANO, Texas--(Business Wire)--
EDS, an HP (NYSE:HPQ) company, today announced it has worked with Kraft Foods to
become the first IT provider working in the consumer packaged goods industry to
achieve the internationally recognized ISO/IEC 20000 certification. 

Working with EDS, Kraft Foods is now uniquely positioned to rely on clearly
documented, high-quality IT services and processes that will support its targets
of growth, innovation and cost reduction. 

"Kraft Foods understood the value of ITIL and ISO/IEC 20000 when it began the
implementation of ITIL in 2005," explains Lee Coulter, senior vice president of
Shared Services at Kraft Foods. "The company worked to create a set of
requirements and projects that supported the continued implementation for high
quality IT services." 

EDS and Kraft Foods collaborated on the internationally recognized standards and
requirements necessary to attain ISO/IEC 20000 certification from the British
Standards Institute for the EDS Infrastructure Technology Service Management
System. 

"EDS will work to ensure Kraft Foods` technology infrastructure positions them
for global growth," said Kevin Torgerson, senior vice president of Service
Delivery Operations at EDS, an HP company. "EDS and Kraft Foods worked
diligently over the last 18 months to implement an IT Infrastructure Library
framework and technology foundation aligned with the goals of ISO/IEC 20000
certification." 

"We are thrilled with the results of the ISO/IEC 20000 certification assessment
and consider this certification a milestone in our IT service industry as well
as for Kraft and HP," adds Lee Coulter. "Our work with EDS has put us at the
forefront of our industry in this capacity and we look forward to capitalizing
on the unique advantages of a fully integrated process approach." 

About Kraft Foods, Inc.

Kraft Foods makes today delicious in 150 countries around the globe. Our 100,000
employees work tirelessly to make delicious foods consumers can feel good about.
From American brand icons like Kraft cheeses, dinners and dressings, Maxwell
House coffees and Oscar Mayer meats, to global powerhouse brands like Oreo and
LU biscuits, Philadelphia cream cheeses, Jacobs and Carte Noire coffees, Tang
powdered beverages and Milka, Cote d'Or, Lacta and Toblerone chocolates, our
brands inspire millions of delicious moments every day. Kraft Foods is the
world's second largest food company with annual revenues of $42 billion. The
company is a member of the Dow Jones Industrial Average, Standard & Poor's 500,
the Dow Jones Sustainability Index and Ethibel Sustainability Index. 

About EDS

EDS, an HP company, is a leading global technology services provider, delivering
business solutions to its clients. EDS founded the information technology
outsourcing industry nearly 50 years ago. Today, EDS delivers a broad portfolio
of information technology, applications and business process outsourcing
services to clients in the manufacturing, financial services, healthcare,
communications, energy, transportation, and consumer and retail industries, and
to governments around the world. 

About HP

HP, the world`s largest technology company, simplifies the technology experience
for consumers and businesses with a portfolio that spans printing, personal
computing, software, services and IT infrastructure. More information about HP
is available at http://www.hp.com. 

EDS and the EDS logo are registered trademarks of Hewlett-Packard Development
Company, LP. 

HP is an equal opportunity employer and values the diversity of its people. ©
2009 Hewlett-Packard Development Company, LP. 

This news release contains forward-looking statements that involve risks,
uncertainties and assumptions. If such risks or uncertainties materialize or
such assumptions prove incorrect, the results of HP and its consolidated
subsidiaries could differ materially from those expressed or implied by such
forward-looking statements and assumptions. All statements other than statements
of historical fact are statements that could be deemed forward-looking
statements, including but not limited to statements of the plans, strategies and
objectives of management for future operations; any statements concerning
expected development, performance or market share relating to products and
services; any statements regarding anticipated operational and financial
results; any statements of expectation or belief; and any statements of
assumptions underlying any of the foregoing. Risks, uncertainties and
assumptions include macroeconomic and geopolitical trends and events; the
execution and performance of contracts by HP and its customers, suppliers and
partners; the achievement of expected operational and financial results; and
other risks that are described in HP`s Quarterly Report on Form 10-Q for the
fiscal quarter ended January 31, 2009 and HP`s other filings with the Securities
and Exchange Commission, including but not limited to HP`s Annual Report on Form
10-K for the fiscal year ended October 31, 2008. HP assumes no obligation and
does not intend to update these forward-looking statements. 



EDS, an HP company
Annabelle Baxter, 972-605-0978
annabelle.baxter@hp.com
or
Kraft Foods
Ana Paula Cruz, 847-646-8526
acruz@kraftla.com



Copyright Business Wire 2009

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