OpenSpan Events Extends BI, BAM and BPM to the Desktop

Provides Visibility and Auditing Capabilities for Windows and Legacy
Applications without Requiring APIs or Access to Source Code
ATLANTA--(Business Wire)--
OpenSpan, Inc., a leader in business user productivity software, today announced
OpenSpan Events, a real-time, lightweight service that passively and securely
collects previously inaccessible user events from desktop and other legacy
applications. OpenSpan Events enables organizations to generate real-time
compliance alerts and notifications, interface with enterprise BPM and BAM
systems, and perform detailed user and process performance analytics with
standard Business Intelligence (BI) and reporting tools. As a result,
organizations can improve business performance and reduce costs by increasing
visibility and control over user-driven business processes.

OpenSpan Events enables applications to track and report critical user events
occurring within the application or across a workflow involving multiple
applications. It is an ideal solution for organizations and business process
consultants focused on improving business productivity. Additionally, OpenSpan
Events can be used to extend applications with new auditing and compliance
functionality, making it an ideal solution for enterprise compliance officers.
Independent software vendors (ISVs) and their eco-systems of integrators and
consultants can rely on OpenSpan Events to enhance visibility and control over
business user activity within their applications.

Highly configurable, OpenSpan Events can monitor a wide range of events
including compliance violations, business process status, workflow duration,
application or user errors and user-defined transactions. Custom alerts can also
be triggered for defined activities, such as copy-and-pasting of private data or
other compliance violations.

Key features of OpenSpan Events include:

Business Visibility: OpenSpan Events provides total visibility into business
processes that require human workflows. Traditional BPM systems can alert
business users to a required workflow, but have limited or no visibility into
the status of the workflow until it is completed. With OpenSpan Events,
organizations can monitor user interactions with desktop applications and feed
this event data into BPM and BAM systems.

Compliance and Audit: OpenSpan Events enables organizations and independent
software vendors to add auditing capabilities to virtually any application,
without requiring access to source code. It's an ideal solution for auditing
workflows that span multiple applications and generating real-time alerts for
compliance violations by business users. For example, a financial services
company can generate compliance alerts whenever a business user incorrectly
adjusts a customer`s credit limit.

Desktop Event Monitoring: OpenSpan Events captures data across any desktop or
legacy application in real time. This information can then be fed into leading
BI, BAM or other analysis products to gain a better understanding of user
activity and to identify bottlenecks within key business processes. By logging
composite events that span multiple applications and ignoring irrelevant events,
OpenSpan Events delivers required granularity so that organizations can capture
and report productivity metrics.

Supports Virtually Any Application: OpenSpan Events supports virtually any
packaged or custom-built application, even closed legacy applications previously
outside the scope of BAM, BI and BPM systems. Among the applications supported
are:

* CRM applications including Amdocs/Clarify, Microsoft Dynamics, Oracle Siebel,
salesforce.com and other popular CRM applications;
* Other packaged applications including SAP (R/3 and Web) and Oracle
applications;
* Web and Software-as-a-Service (SaaS) applications;
* Windows-based applications written in Visual Basic, C, C++, C#, PowerBuilder
and other popular programming languages;
* Host / mainframe applications;
* Java-based applications;
* Desktop productivity suites including Microsoft Office and Lotus Notes; and
* Virtualized applications including applications streamed by Citrix.

"OpenSpan Events is designed to improve visibility into user-driven business
process workflows and to easily add compliance and auditing controls to any
application," said Eric Musser, CEO, OpenSpan. "This is the first solution of
its kind to address desktop, closed and custom-built applications typically
inaccessible to business process management and analytical solutions."

OpenSpan will be demonstrating OpenSpan Events as part of a free webinar
available to the public on June 10 from 2 - 3 p.m. EDT. To register for the
webinar, please go to www.openspan.com/webinars.

Pricing and Availability

OpenSpan Events will be available in June 2009 for $99.00 per seat. To view an
on-demand video demonstration of OpenSpan Events, please go to
www.openspan.com/products/openspanevents.

About OpenSpan, Inc.

Global 2000 enterprises leverage the OpenSpan Platform to integrate
applications, service-enable legacy systems, automate business processes, extend
functionality and build new composite applications in order to realize immediate
value on their IT investments. OpenSpan is now deployed on more than 100,000
enterprise desktops, helping customers accelerate service-oriented architecture
(SOA) projects and increase enterprise desktop productivity. The OpenSpan
Platform will support more than one billion customer support calls in 2009,
saving organizations more than $100 million. A venture-backed company, OpenSpan
is headquartered in Alpharetta, GA. More information about OpenSpan is located
online at www.openspan.com.

OpenSpan, Inc.
Joe McGonnell, 678-527-5400
jmcgonnell@openspan.com
or
Schwartz Communications
Keith Giannini/Chris Poisson, 781-684-0770
openspan@schwartz-pr.com

Copyright Business Wire 2009