Twenty First Century Communications Unveils Mobile Outage Reporting at CS Week

COLUMBUS, OH, May 27 (MARKET WIRE) --
Industry leading communications provider Twenty First Century
Communications today announced the availability of Mobile Outage
Reporting unveiled at CS Week 2009.

Now, with the addition of Mobile Outage Reporting to TFCC's industry
standard High Volume Call Answering service, utility customers will be
able to report a power outage on their mobile devices using a website
designed specifically for mobile devices. It is another way TFCC helps
enhance utility customer service.

A May 2008 "Mobile Internet Usage and Attitudes Study" of wireless device
users by dotMobi and AKQA showed that 56% of participants considered
mobile Internet access to be 'Very Important' or 'Important.' A full 84%
of participants said they would be interested in knowing whether certain
sites are easily accessible via the Internet on their mobile phones.

"Upgrades and enhancements to TFCC's systems have always been driven by
the needs and trends affecting our clients," said Bently Collier, Vice
President of Sales and Marketing. "This is just another way we help our
utility clients maintain the high levels of customer satisfaction expected
in the industry."

Mobile Outage Reporting Benefits

-- Increased customer satisfaction and convenience

-- Customers can log in at their convenience, get status any time, and
don't have to wait for a call

-- Mobile devices are more prevalent than Internet connections

-- It works when the power is out

-- It uses the existing HVCA interface

-- The utility can own the domain, such as www.acmeenergy.mobi

-- It can be expanded to include customer service options like balance
inquiry, start/stop service

About TFCC

Twenty First Century Communications celebrates twenty years in the crisis
communications industry. Founded in 1989, TFCC is the leading provider of
offsite, hosted telecommunications solutions. TFCC developed the first
automated high volume call handling system to allow organizations to
answer and place thousands of calls in just minutes. TFCC handles outage
calls for 80 of the largest U.S. utilities and serves hundreds of
organizations nationwide with mass public alert and emergency
notification services. TFCC is committed to innovative communications
solutions, relentless reliability and superior customer service.

Media Contact:

Ellen Grevey
TFCC Director of Corporate Communications
800-382-8356, ext. 262
ellen.grevey@tfcci.com
http://www.tfcci.com

Copyright 2009, Market Wire, All rights reserved.

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