Outsourcing Confidence Index Climbs to Reignite Industry, Reveals Latest Black Book...

Outsourcing Confidence Index Climbs to Reignite Industry, Reveals Latest Black
Book 'State of the Industry Report'

The 2009 Black Book "State of the Outsourcing Industry" Report released today
announces the trends, buying outlook and insights of over 24,000 users
globally for the coming four quarters. Black Book also announces the Top Fifty
Best Managed Global Outsourcers in this closely-watched annual client
experience survey, the largest of its kind in the technology and services
sectors. Results point to restoring budgets, strategic outsourcing spending
and a 2010 recovery for suppliers that stayed customer-centric through the
recession.

NEW YORK, June 1 /PRNewswire/ -- The leading customer satisfaction survey in
the managed services sector, the Black Book 2009 State of the Outsourcing
Industry report released today, reveals six significant paradigm shifts
impacting global suppliers and buyers for the latter half of this year and
into 2010.

-- Indian outsourcers have regained strong buyer confidence by
demonstrating tangible transparency, accountability and ethical
management practices to eighty-one percent of US companies buying
services offshore;
-- Technology budgets will be fully restored or expanded over next twelve
months, corroborated by sixty-eight percent of outsourcing buyers;
-- Buyers predict fastest spending growth in progressive outsourcing
organizations that consistently demonstrated client empathy through
the
downturn. As the economy improves, sixty percent of clients anticipate
shifting from less agile outsourcers that were unmovable through
recession-related renegotiation issues;
-- BPO projects that deliver speedy return-on-investments are highest in
demand. 180-day ROI's, typical in Procurement Outsourcing, Accounts
Receivable, Accounting and Financial transaction processing, will be
creating the greatest growth in new contracting through 2010;
-- Cloud Computing & Software-as-a-Service explodes IT outsourcing
growth guidance. Remote Infrastructure Management and bundled
applications development/maintenance initiatives which have been on
hold
by ninety-one percent of CIOs will receive the most immediate funding;
and

-- The multishore trend expands as more outsourcers diversify in lower
cost
locations. Although clients have yet to score any Chinese outsourcing
firms in the highest Black Book ranks of overperformers, China's
Neusoft, entered the 2009 group. Two South American providers, CPM
Braxis and Neoris, maintained top survey rankings, and one
Russia-based
firm, EPAM, was highly nominated.

"Outsourcing's cost argument still outweighs political issues in this survival
economy," said Scott Wilson, author of "The Black Book of Outsourcing", and
principal of Brown-Wilson Group, a Datamonitor company. "Despite the pending
policy changes in U.S. corporate tax code, high US and UK unemployment rates,
and the recent offshore scandal at Satyam, the core drivers of outsourcing
have remained intact," added Wilson commenting this year's results.

The annual "State of Outsourcing Industry Report" contains Black Book's Top 50
"Best Managed" Global Outsourcing Vendors, the unbiased, client experience
rankings from 24,000 validated survey participants. The poll marks its seventh
consecutive year of collecting data on the industry.

2009's Top Fifty Best Managed Outsourcers in rank order are: HCL, Oracle,
Xerox, Infosys, Accenture, IBM Global, Ciber, Capgemini, Genpact, Hewlett
Packard EDS, CSC, Cognizant , Intelligroup, IGATE, Patni, Perot Systems,
Spherion, TechTeam, Acxiom, NIIT Technologies, Wipro, CPM Braxis, ACS, Sitel,
CH2M Hill, Tata Consultancy Services, Syntel , Steria, Mastek, Clutch Group,
Unisys, WNS, XChanging, Integreon, Pangea3, Neusoft, Innodata Isogen, EPAM,
The Smart Cube, BNY Mellon, Teleperformance, Hewitt, Consero, Broadridge,
NorthgateArinso, Neoris, Microland, Logica, Vengroff, Williams & Associates,
and XEN Global.

The "State of the Outsourcing Industry Report", ongoing research and top
domain results are available year-round at
http://TheBlackBookOfOutsourcing.com.

Contact:
Scott Wilson
Brown-Wilson Group, a Datamonitor company
727 784 6689
scott.wilson@brown-wilson.com
http://www.TheBlackBookOfOutsourcing.com

SOURCE Black Book

Scott Wilson of Brown-Wilson Group, a Datamonitor company, +1-727-784-6689,
scott.wilson@brown-wilson.com, for Black Book