Workforce Scheduling Yields Greater Internal and External Business Improvements

* Reuters is not responsible for the content in this press release.

Wed Jun 10, 2009 10:00am EDT 

  BOSTON, MA, Jun 10 (MARKET WIRE) -- 
The new research report "Workforce Scheduling: Managerial Strategies for
Driving Down Costs While Escalating Customer Satisfaction," by Aberdeen
Group, a Harte-Hanks Company (NYSE: HHS), reveals that leading companies
utilize workforce scheduling to achieve operational performance gains
that are up to 30 times greater than other companies. The report found
that companies that focus on and execute efficient scheduling of their
employees experienced average annual gains of at least 30% across three
key performance criteria: workforce capacity utilization, customer
satisfaction, and employee productivity.

    "An efficient workforce scheduling process enables a company to allocate
the right people, with the right skills, in the right place, at the right
time," said Kevin Martin, vice president and group director at Aberdeen
Group and co-author of the report. "Not only does this allow a company to
achieve internal operational efficiencies, but also helps that company to
more effectively meet the needs of its external customers."

    A complimentary copy of this report is made available due in part by the
following underwriters: Infor, SAP, and Valiant. To obtain a
complimentary copy of the report, visit:
http://www.aberdeen.com/link/sponsor.asp?cid=5875.

    Visit Research.Aberdeen.com for additional access to complimentary Human
Capital Research.

    About Aberdeen Group, a Harte-Hanks Company

    Aberdeen provides fact-based research and market intelligence that
delivers demonstrable results. Having queried more than 30,000 companies
in the past two years, Aberdeen is positioned to educate users to action:
driving market awareness, creating demand, enabling sales, and delivering
meaningful return-on-investment analysis. As the trusted advisor to the
global technology markets, corporations turn to Aberdeen(TM) for insights
that drive decisions.

    As a Harte-Hanks Company, Aberdeen plays a key role of putting content in
context for the global direct and targeted marketing company. Aberdeen's
analytical and independent view of the "customer optimization" process of
Harte-Hanks (Information - Opportunity - Insight - Engagement -
Interaction) extends the client value and accentuates the strategic role
Harte-Hanks brings to the market. For additional information, visit
Aberdeen or call (617) 723-7890, or to learn more about Harte-Hanks, call
(800) 456-9748.


Copyright 2009 Aberdeen Group, Inc., a Harte-Hanks Company
451 D Street, Suite 710
Boston, Massachusetts 02210-1928
Telephone: (617) 854-5200
Fax: (617) 723-7897
www.aberdeen.com

    


Media Contact:
Kimberly Madden
Aberdeen Harte-Hanks
(617) 854-5211
Kimberly.madden@aberdeen.com

Copyright 2009, Market Wire, All rights reserved.

-0-
Comments (0)
This discussion is now closed. We welcome comments on our articles for a limited period after their publication.