Verizon Expands Notification Capabilities for Verizon Enterprise Center Customers

Verizon Expands Notification Capabilities for Verizon Enterprise Center
Customers

Customers Can Receive Network Updates on Mobile Devices as Well as Desktops

BASKING RIDGE, N.J., June 10 /PRNewswire/ -- Verizon Enterprise Center users
now have additional options for receiving critical information so they can
more simply manage their data and voice communications services -- anytime,
anywhere they have Internet access.

The company on Wednesday (June 10) introduced Verizon Enterprise Center
Mobile, which enables Verizon customers to receive and access information in
near-real time on a mobile device. To access Verizon Enterprise Center
Mobile, users need only a wireless Internet connection and a mobile Web
browser. Additionally, enhancements enable users to request trouble-ticket
status updates sent as alerts to computer desktops or as automated voice calls
to phones.

"Customer self-service has never been more simple, customizable and portable,"
said Tom Vitale, vice president of global CPE and cross-product support for
Verizon. "We've mobilized the applications available through the Verizon
Enterprise Center so our customers can receive the information they need --
when, where and how they want to receive it."

VEC Mobile Service Gives Customers Fingertip Command and Control
The Verizon Enterprise Center Mobile service enables Verizon Business network
administrators to log in to their account from a mobile device to monitor
network alarms, create and track trouble tickets, initiate circuit tests,
obtain scheduled circuit maintenance event notifications, access network
performance statistics, and directly query their network inventory. This
service is available through any BlackBerry smartphone or PDA, including
popular Verizon Wireless smartphones such as HTC Touch Pro(TM), BlackBerry(R)
Storm(TM) 9530 and BlackBerry(R) 8830 World Edition. Both BlackBerry devices
have global capability, so users can access the Verizon Enterprise Center
Mobile service in the U.S. and internationally. Verizon Enterprise Center
Mobile provides near real-time service updates and network performance data on
a single screen, which helps customers manage and monitor their voice, data
and Internet network resources, as well as troubleshoot areas of improvement.

Desktop Alerts Among New Ways to Receive Notifications
Verizon Enterprise Center Notification Rules now offer the ability to request
a desktop alert about the status of repair tickets. Previously available only
via e-mail or pager, updates now can be viewed as a message that appears on
the screen when key activities occur, such as once an issue has been resolved
or escalated. The desktop alert is available while the user is logged in to
the portal. In addition, an automated voice delivery option will be
selectively available to notify users when their trouble ticket has been
resolved -- perfect for customers who wish to receive immediate notifications
on their mobile phones while on the go. Verizon Enterprise Center
Notification Rules users can set up and modify preferences for the frequency
and delivery methods for receiving notifications from Verizon.

"We are committed to delivering the command and control resources that save
our customers time while benefitting their business operations," added Vitale.
"Verizon continues to answer our customers' call for new capabilities -- such
as these automated delivery services -- to make it even easier for them to do
business with us."

The Verizon Enterprise Center, introduced by Verizon last year, is an
extensive application suite that enables Verizon enterprise and government
customers to manage their voice, data, Internet and wireless services on a
secure one-stop portal. Global customers can use the portal to see the status
of their orders, review and pay bills online (and select an
environmentally-friendly paperless billing option), request services, and
monitor their network performance.

"Verizon continues to broaden its state-of-the-art portal capabilities to
appeal to a wide range of business customers," said Kathryn Weldon, principal
analyst for enterprise mobility at Current Analysis. "These new tools enhance
customers' ability to retrieve the information they need when, where and how
they want it while also making customer self-service more portable."

For more information about the Verizon Enterprise Center, and to access a
virtual tour -- in any of eight languages -- visit
https://enterprisecenter.verizon.com.

Verizon Communications Inc. (NYSE: VZ), headquartered in New York, is a global
leader in delivering broadband and other wireless and wireline communications
services to mass market, business, government and wholesale customers.
Verizon Wireless operates America's most reliable wireless network, serving
more than 86 million customers nationwide. Verizon's Wireline operations
provide converged communications, information and entertainment services over
the nation's most advanced fiber-optic network. Wireline also includes
Verizon Business, which delivers innovative and seamless business solutions to
customers around the world. A Dow 30 company, Verizon employs a diverse
workforce of more than 237,000 and last year generated consolidated operating
revenues of more than $97 billion. For more information, visit
www.verizon.com.

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SOURCE Verizon

Media, Lisa Fels of Verizon, +1-703-886-6042, lisa.fels@verizon.com