Syntellect Announces PhoneLink for Siebel CRM: The Next Generation CTI Product for Siebel 7 & 8 Customers

PHOENIX--(Business Wire)--
Existing Siebel 7.x CTI Connect customers now have a cost-effective,
like-for-like solution that offers a simple upgrade path to enhanced CTI with
the latest versions of Siebel CRM. Syntellect PhoneLink for Siebel provides
upgrading and new Siebel customers with the same enhanced CTI functionality of
CTI Connect while helping to protect their CRM investment now and in the future.

Syntellect PhoneLink for Siebel is a CTI application built on the same
award-winning technology as Siebel CTI Connect and increases the efficiency of
Customer Service Representatives (CSRs, Agents) by enabling features like Screen
Pop and Click-to-Dial for contact centers using the Siebel CRM software.

Syntellect PhoneLink provides Siebel CRM customers with a simplified migration
path that:

* Protects their current Siebel CRM, Siebel CTI Connect and telephony
infrastructure investments
* Enhances the current Siebel CRM user experience
* Upgrades Siebel CTI Connect with a like-for-like next generation Syntellect
product

"Siebel CRM users have come to expect business continuity and reliable, scalable
technologies as part of their CRM deployments. Syntellect PhoneLink for Siebel
provides both, allowing users to seamlessly upgrade Siebel CTI Connect without
sacrificing performance or the existing investments in PBX or telephony
infrastructure," said J.R. Sloan, Vice President of Product Management and
Marketing. "The reality is that Siebel CTI Connect users will get increased
functionality and the ability to expand existing or upgrade to newer versions of
Siebel CRM. Syntellect PhoneLink virtually guarantees their CTI investment now,
and in the future."

More About Syntellect PhoneLink for Siebel

Syntellect PhoneLink software, a like-for-like replacement for Siebel CTI
Connect, can reduce call time by 10-20 seconds per call simply by providing
customer information to an agent`s desktop as they simultaneously receive a
customer call. Using Syntellect PhoneLink you can instantly retrieve and
screen-pop customer-related information to the agent`s desktop as the call
arrives to the agent. Receiving customer details on your screen at the same
moment you receive the incoming call means you are able to give a better and
more immediate response to the customer, driving towards a first call resolution
for every customer. Automatically seeing key details about the customer, such as
notes from previous conversations or order history, means your staff can offer a
more personalized service.

Syntellect PhoneLink`s Click-to-Dial capability means that telephony functions
are integrated into the Siebel Softphone application allowing agents to more
quickly make outbound calls. Dialing out automatically with a single mouse click
from the PhoneLink application on your computer saves time and is more accurate,
so if you make a lot of outgoing phone calls, the cumulative time lost to wrong
numbers can be substantial and may be avoided.

For more information, please visit Syntellect.com.

About Syntellect

At Syntellect, we help our customers create, maintain and continuously improve
superior end-to-end service for their customers - personalized service that
values their preferences from the way they contact a business, to the level of
help desired. We measure our success by our ability to implement and
continuously support solutions for our customers. With two decades of pioneering
leadership and thousands of solutions deployed globally, Syntellect is a premier
provider of enterprise-class contact center solutions for the utilities,
financial services, government, high-technology, help desk, consumer products,
and healthcare industries.

Syntellect is headquartered in Phoenix, Arizona, with additional offices in
North America, the United Kingdom, Croatia and Singapore. For more information
about Syntellect, Inc. visit www.syntellect.com.

Syntellect, Inc.
Bruce Petillo, 602-789-2755
bpetillo@syntellect.com

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