Crawford & Company Launches Mobile ClaimHub(TM)

Fri Jun 12, 2009 9:01am EDT

* Reuters is not responsible for the content in this press release.

Crawford & Company, the world's largest independent provider of claims
management solutions, and ClaimHub, Inc., a provider of claims workflow
technology solutions for auto physical and property claims, today
announced that Crawford has successfully deployed Mobile ClaimHub(TM) as
a key supporting technology of its Centralized Claims Program for Vehicle
Services. Introduced in 2008, Mobile ClaimHub(TM) is used throughout the
United States by hundreds of insurance adjusters.

    Insurance companies and self-insured companies count on Crawford Central's
centralized claims programs to manage their indemnity costs, reduce their
overall claim-handling expense, provide high-quality service to
policyholders, and reduce time in process. Crawford Central's total claim
management program coordinates call intake and claim triage; field
assignment and management of the claim process; and review of field work,
among other services.

    "Mobile ClaimHub(TM) has all of the features we were looking for in a
detached, mobile system and more," said Blair Bennett, Director of Vehicle
Services, Crawford & Company. "The system was easy to implement, and has
exceeded our expectations in service level improvements. Our field
appraisers report how much easier their job is with Mobile ClaimHub and we
are seeing a reduction in time to process."

    Mobile ClaimHub(TM) is a locally-installed version of ClaimHub's proven
and trusted claim management application -- ClaimHub(TM) for Auto --
giving users in the field the ability to access all of the existing
functionality of the current web-based application, while disconnected
from the Internet. For example, there is full capability for the quality
approval rules engine to run locally while the field appraiser completes
the appraisal. The field appraiser will know immediately if the estimate
meets the quality/service rules of the insurance carrier without the need
to make any phone calls or to find a wireless connection to the Internet.

    "We have been very pleased by the market's adoption of Mobile ClaimHub(TM)
and thank Crawford for believing in the product early on," said Sabrina
Hightower, Senior Vice President, ClaimHub. "ClaimHub has had the pleasure
of serving Crawford as one of its marquis customers since 2002 and we are
excited to extend this relationship through the deployment of Mobile

    ClaimHub(TM) for Auto is a web-based claims management workflow solution
that automatically reformats carriers' claim system data to populate a
template that is transmitted to third-party service providers. This
solution enables carriers, agents and service providers to make fast and
virtually effortless two-way exchanges of all claim information --
including driver and police accident reports, digital photos, estimates,
repair progress reports and invoices -- all without reprogramming their
existing claims management systems.

    About Crawford & Company

    Based in Atlanta, Georgia, Crawford & Company (
is the world's largest independent provider of claims management solutions
to insurance companies and self-insured entities, with a global network of
more than 700 locations in 63 countries. Major service lines include
property and casualty claims management, warranty inspections, integrated
claims and medical management for workers' compensation, legal settlement
administration, including class action and bankruptcy claims
administration, and risk management information services. The Company's
shares are traded on the NYSE under the symbols CRDA and CRDB.

    About ClaimHub, Inc.

    Founded in 2000, ClaimHub, Inc. is focused on delivering state-of-the-art
claims workflow solutions to property and casualty insurance companies,
self-insureds, third-party administrators, and adjusters for auto physical
damage, property, flood and catastrophic loss claims. An easy-to-use,
robust web-based solution for managing auto physical damage and property
damage claims, ClaimHub(TM) provides a centralized claims platform for
dispatching, tracking and reporting on all assignments and work involved
in the auto claims process. ClaimHub(TM) enables company staff,
independent adjusters, glass shops, body shops, and other service
providers to send, receive, store and view work and estimates regardless
of users' system differences. Claim It For Yourself at


ClaimHub, Inc. Media Relations
Patrick Watkins
Phone: 888.4.CLMHUB (888.425.6482), ext. 2012
E-mail: Email Contact

Crawford & Company Media Relations
Stephanie Zercher
Phone: 954-693-1110
E-mail: Email Contact

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