APMG-International to Launch New Complementary ITIL V3(R) Qualification

HIGH WYCOMBE, England, June 16 /PRNewswire/ -- APMG-International (APMG)
announces the release of a Qualification for Service Catalogue. The
qualification initiated by market leaders newScale, headquartered in San
Francisco and Pink Elephant in Toronto, Canada, has been developed over the
last several months and is the second complimentary qualification for the
ITIL(R) Qualification Portfolio.
The Service Catalogue qualification was subject to independent review and
scrutiny by the International Qualifications Committee of itSMF
International, the leading Service Management movement with 52 different
Chapters.
Colin Rudd, itSMFI Director of Professional Qualifications and
Certifications said, "The importance of an accurate Service Catalogue cannot
be underestimated. Candidates can now gain a recognized qualification in this
discipline whilst working towards their ITIL Expert Certification."
Service Catalogue is a new qualification that looks at new ways to
control demand, publish and track service pricing and cost, and automate
service request management and fulfilment. Service Catalogue also looks at
ways to help reduce cycle time. Implementing workflow can reduce the time it
takes to fulfil services, saving numerous hours per request. Organizations
can thus reallocate precious staff time to more strategic initiatives.
Rodrigo Flores, CTO and Founder of newScale says "The Service Catalogue
is the engine that drives IT Service Management and we are delighted to
support the launch of a global certification programme establishing
professional credential for this core process. Based on our experience,
organisations are saving millions of dollars a year through effective Service
Catalogue and this will be critical for organisations as we move out of
recession."
AVP of Product Strategy at Pink Elephant, Troy DuMoulin says, "Having
spent many years teaching and assisting organizations in adopting IT Service
Management, we're pleased to be associated with the launch of this new
certification. Our experience and client feedback confirms that the Service
Catalogue is the cornerstone of any ITIL initiative. We're encouraged by this
exciting development in the professionalism of Service Management."
Richard Pharro, CEO of APM Group says, "We are thrilled to have been
chosen by newScale and PINK to take over the Service Catalogue Certification
and to create an international standard for one of the key tools in service
management."
Sharon Taylor, ITIL V3 Chief Examiner says, "qualifications which help
further promote specialized knowledge from within ITIL practices will be a
welcomed addition to the overall Qualifcation Scheme. We are pleased to
continue to offer more choices for ITIL certification."
The qualification will be developed over the next few months and will be
trialled by Global Knowledge, headquartered in Cary, N.C, and PINK Elephant.
APMG-International will be inviting training companies to apply for
accreditation from September 2009 and, having gone through the rigorous
assessment process for which APMG is known, they expect to have a number of
training providers active in the market place in the last quarter 2009, first
quarter 2010.
Further information on this exciting new qualificationwill be available
from APMG-US at the itSMF Dallas event in September and APMG-UK at the itSMF
UK event in November. More information can be seen on Rodrigo Flores' and
Troy DuMoulin's blogs at http://servicecatalogs.typepad.com/ and
http://blogs.pinkelephant.com/troy.
About ITIL V3
ITIL is the only consistent and comprehensive documentation of best
practice for IT Service Management. Used by many hundreds of organizations
around the world, a whole ITIL philosophy has grown up around the guidance
contained within the ITIL books and the supporting professional qualification
scheme.
ITIL consists of a series of books giving guidance on the provision of
quality IT services, and on the accommodation and environmental facilities
needed to support IT. ITIL has been developed in recognition of
organizations' growing dependency on IT and embodies best practices for IT
Service Management.
About APMG-International
APMG-International is an Examination Institute for ITIL. All approved
Examination Institutes are assessed by independent auditors appointed by The
APM Group in accordance with the principles of international best practice
standards.
For more details on our accreditation services please visit:
http://www.apmgroup.co.uk
SOURCE APMG-International

Further press information: Kate Winter, Kate.winter@apmgroup.co.uk, T:
+44(0)20-8549-5110