Three RightNow Clients Win 1to1 Customer Champion Awards

Overstock.com, iRobot, and drugstore.com Focus on Delivering Excellent Customer
Experiences and Increasing Profit
BOZEMAN, Mont.--(Business Wire)--
ThreeRightNow (NASDAQ: RNOW) on demand customer relationship management (CRM)
clients - Overstock.com; iRobot; and drugstore.com - earned 2009 1to1 Customer
Champion Awards from 1to1 Media, a division of Peppers & Rogers Group.

"It is exciting to see three RightNow clients recognized as Customer Champions.
We congratulate them on their commitments to delivering superior customer
experiences."
Greg Gianforte, CEO, RightNow

drugstore.com Captures the Voice of the Customer

drugstore.com is a leading online retailer of health, beauty, vision and
pharmacy products.

* Customer Champion: Ron Kelly, vice president of customer care and logistics
* Employees have coined the term WWRD (What Would Ron Do) because of his passion
for solving customer problems and delivering high-quality service
* Using RightNow to help contact center agents provide timely, accurate and high
quality experiences to customers; enable customers to find their own answers at
their convenience, reducing incoming phone calls and emails

To learn more about drugstore.com, click here.

iRobot Thinks Like a Customer

iRobot is the maker of the Roomba Vacuuming Robot.

* Customer Champion: Maryellen Abreu, director of global technical support
* "Think Like a Customer" is the foundation of iRobot`s service strategy
* Using RightNow to capture insight from all customer interactions, analyze the
feedback and continuously improve products and processes to better meet customer
needs

To learn more about iRobot, click here.

Overstock Does What`s Right for the Customer

Overstock.com is a leading online retailer offering brand-name merchandise at
discount prices.

* Customer Champion: Stormy Simon, senior vice president of marketing and
customer care
* Believes customer interactions in the call center are an extension of the
brand, so it is a priority to create great customer experiences
* Using RightNow to increase the quality and efficiency of customer interactions
across all contact center and communication channels to deliver a consistently
high-quality experience

To learn more about Overstock.com, click here.

About RightNow Technologies

RightNow (NASDAQ: RNOW) delivers the high-impact technology solutions and
services organizations need to cost-efficiently deliver a consistently superior
customer experience across their frontline service, sales and marketing
touch-points. Approximately 1,900 corporations and government agencies worldwide
depend on RightNow to achieve their strategic objectives and better meet the
needs of those they serve. RightNow is headquartered in Bozeman, Montana. For
more information, please visit RightNow Technologies.

RightNow is a registered trademark of RightNow Technologies, Inc. NASDAQ is a
registered trademark of the NASDAQ Stock Market.

Photos/Multimedia Gallery Available:
http://www.businesswire.com/cgi-bin/mmg.cgi?eid=5993619&lang=en

RightNow Technologies
Chaundera Wolfe, 406-556-3323
cwolfe@rightnow.com

Copyright Business Wire 2009