Empirix Releases Empirix Testing as a Service, a Completely Flexible, Custom End-to-End Testing Solution

Empirix Testing as a Service combines Empirix`s technology breadth with deep
testing expertise to help contact centers ensure a quality customer-agent
experience at low cost
BEDFORD, Mass.--(Business Wire)--
Empirix Inc., the market leader of service quality assurance solutions for new
IP communications, today announced the immediate availability of Empirix Testing
as a Service, a combination of best-in-breed Empirix products and professional
services that are tailored to meet an organization`s unique needs. With Empirix
Testing as a Service, even the largest contact centers can validate the quality
of the user experience and overall performance to deliver the most business
value in the least amount of time.

Empirix Testing as a Service is a custom, end-to-end solution that tests an
entire contact center infrastructure at full call capacity for any size
environment. With unlimited TDM and IP call capacity, this completely
customizable solution delivers the highest quality testing and uniquely measures
the quality of experience between customers and agents.

Combining Empirix`s best-in-breed Hammer technology with the company`s
unparalleled contact center testing expertise, Empirix Testing as a Service can
be tailored to solve a variety of business problems facing today`s contact
centers, including compliance to industry-specific performance regulations,
successfully migrating to IP and mitigating the risk of deploying multi-vendor
infrastructures.

"In today`s economic climate, customer retention is critical and therefore
businesses need to ensure that their contact centers are delivering the highest
level of customer service possible," said Daniel Hong, lead analyst of
Datamonitor`s Customer Interaction Technologies team. "Empirix Testing as a
Service is an economically palatable on-demand solution that identifies
potential issues before they can negatively impact the customer experience - and
as a result helps protect revenue."

Empirix Testing as a Service draws on more than a decade of testing expertise
from Empirix, the world leader in contact center testing and quality assurance.
It addresses an organization`s unique needs, helping organizations reduce
capital expenditures for testing and focus on delivering the highest ROI from
its contact center. For companies with thousands of concurrent calls driven over
IP and PSTN, Empirix Testing as a Service tests the full call capacity,
including testing the agent desktop for CTI performance and call quality. Call
loads can be delivered either directly to the contact center through the PSTN or
on-premise with Hammer call generators.

Contact centers need to test all facets of their infrastructure simultaneously
in order to simulate real world conditions. Empirix Testing as a Service
provides test solutions that address the entire infrastructure-carrier, ACD,
IVR, CTI and CRM-and verify call voice quality. By exercising the entire contact
center infrastructure during pre-deployment, Empirix Testing as a Service
assures the highest contact center quality when an upgrade goes live.

To monitor testing, Empirix Testing as a Service provides a secure, real-time
results viewer so that everyone in the organization`s implementation
team-wherever they are located-can see the call control data, media statistics
and other test results as the test is executing. With this detailed data,
Empirix Testing as a Service also helps organizations address regulations for
contact center performance and data security in industries such as finance,
insurance, travel and utilities.

"We believe that Empirix Testing as a Service addresses the most urgent needs of
contact centers today. It provides a flexible, cost effective solution to ensure
a high quality of experience for both their customers and agents," said Tim
Moynihan, vice president of marketing, contact center solutions at Empirix. "A
lower cost of ownership and the ability to maintain high customer satisfaction
levels are essential to succeeding in a challenging economy."

Empirix Testing as a Service is available immediately; to learn more about the
product, visit: www.empirix.com/testingasaservice.

About Empirix

Empirix is the leading provider of service quality assurance solutions for new
IP communications. Since 1992, Empirix has led the market in innovation and
expertise for IP communications testing. Its widely acclaimed Hammer Test
Engine, with more than 30 patents, is the acknowledged global standard for
validating the quality of IP networks, systems and applications. The world`s
largest service providers, equipment manufacturers, and enterprise contact
centers depend on Empirix`s solutions to maintain the quality of the user
experience for business-critical voice, data, video and mobile services. With
Empirix, customers can increase revenues, reduce customer churn and cut support
costs. Empirix is privately held and headquartered in Bedford, MA. For further
information, please visit www.empirix.com.

Empirix and Hammer are trademarks or registered trademarks of Empirix Inc. in
the United States and other countries. All other trademarks contained herein are
the property of their respective owners.

Empirix
Payal Patel Cudia, 781-684-0770
empirix@schwartz-pr.com

Copyright Business Wire 2009