Stellar RelayWins Innovator Award for Its Deployment of the Interactive Intelligence All-in-One IP Communications Software Suite

Deployment Results in Increased Call-Handling Capabilities; Expanded Services;
Reduced Costs; Increased Productivity; and Improved System Performance
INDIANAPOLIS & SALIDA, Calif.--(Business Wire)--
Interactive Intelligence (Nasdaq: ININ) honored California-based customer
relationship management outsourcer, Stellar Relay (formerly Stellar Nordia of
Canada), with its 2009 Innovator Award.

The Interactive Intelligence Innovator Award is given to one customer each year
that demonstrates the most creative and comprehensive use of the vendor`s
all-in-one IP communications software suite.

Stellar Relay received the award based on its deployment of the Interactive
Intelligence Customer Interaction Center® (CIC), which supports contact centers
throughout the U.S., Canada, and the Philippines. These sites are staffed by
more than 1,100 employees who help process approximately 30 million customer
contacts per year, including multichannel interactions.

The deployment marked the largest IP migration project in Canada when it was
completed in 2005. Stellar Relay has used CIC to achieve the following:

* Deployed CIC`s "load balancing" component to route calls via IP across sites,
which has increased Stellar Relay`s ability to handle voice traffic without
adding new agents.
* Customized CIC to provide an IP Relay Service for the hearing impaired in the
State of California, which incorporates TTY (a telecommunications device for the
deaf) so customers can initiate IP calls via the Web site that are then
translated for agents.
* Deployed CIC`s conferencing application, which resulted in a one-month return
on investment and a 75 percent reduction in toll charges.
* Deployed CIC`s desktop soft phone for call control, presence management, and
unified messaging all from a single interface for increased employee
productivity.
* Deployed CIC`s remote system monitoring component to centralize management
worldwide, which has simplified trouble-shooting and improved system
performance.

"Stellar Relay`s deployment is not just impressive due to its size and extensive
use of IP, but because of how the company has taken advantage of CIC`s broad
functionality," said Interactive Intelligence founder and CEO, Dr. Donald E.
Brown. "Using a single, all-in-one platform to run everything from blended
dialing and quality monitoring, to workforce management and multichannel
routing, Stellar Relay has differentiated its services and increased employee
productivity while minimizing cost and complexity."

"We initially selected the Interactive Intelligence software because of its
ease-of-use, flexible customization options, and low total cost of ownership,"
said Stellar Relay`s vice president of information technology, Éric Bujold. "By
fully exploiting these attributes we`ve been able to more quickly and
effectively serve customers even as we grow, while still keeping costs down."

Interactive Intelligence honored Stellar Relay with its Innovator Award during
the vendor`s 11th annual North American User Forum held in May at its global
headquarters city in Indianapolis, Indiana.

During the event, Interactive Intelligence also recognized American Family
Insurance and InfoCision Management Corp. as Innovator Award finalists.

Wisconsin-based American Family Insurance uses CIC for both its contact center
and enterprise-wide phone and messaging system. CIC supports approximately 3,000
contact center agents and an additional 10,000 business users across 19 states.

Ohio-based InfoCision is a teleservices outsourcer with nearly 4,000 employees
and 30 call centers throughout three states. InfoCision uses CIC to support its
more than 2,000 "communicators," giving them everything from skills-based
routing and blended inbound/outbound dialing, to quality monitoring and
knowledge management.

To view a video clip about the Interactive Intelligence deployment at Stellar
Relay, visit
http://www.inin.com/resources/Pages/Innovators-Award-Nominee-Stellar-Relay.aspx.

To view a video clip about the Interactive Intelligence deployment at
InfoCision, visit
http://www.inin.com/resources/Pages/Innovators-Award-Nominee-InfoCision.aspx.

About Interactive Intelligence

Interactive Intelligence Inc. (Nasdaq: ININ) is a global provider of unified
business communications solutions for contact center automation, enterprise IP
telephony, and enterprise messaging. The company was founded in 1994 and has
more than 3,000 customers worldwide. Interactive Intelligence is among Software
Magazine`s top 500 global software and services suppliers, is ranked among
Network World`s top 200 North American networking vendors, is a BusinessWeek
"hot growth 50" company, and is among FORTUNE Small Business magazine`s top 100
fastest growing companies. The company is also positioned in the leaders`
quadrant of the Gartner 2008 Contact Center Infrastructure, Worldwide Magic
Quadrant report. Interactive Intelligence employs approximately 600 people and
is headquartered in Indianapolis, Indiana. It has six global corporate offices
with additional sales offices throughout North America, Europe, Middle East,
Africa and Asia Pacific. Interactive Intelligence can be reached at +1
317.872.3000 or info@inin.com; on the Net: www.inin.com.

This release may contain certain forward-looking statements that involve a
number of risks and uncertainties. Factors that could cause actual results to
differ materially are described in the company's SEC filings.

Interactive Intelligence Inc. is the owner of the marks INTERACTIVE
INTELLIGENCE, its associated LOGO and numerous other marks. All other trademarks
mentioned in this document are the property of their respective owners.

Photos/Multimedia Gallery Available:
http://www.businesswire.com/cgi-bin/mmg.cgi?eid=5993363&lang=en

ININ-G

Interactive Intelligence Inc.
Christine Holley, Director of Market Communications, 317-715-8220
christine.holley@inin.com

Copyright Business Wire 2009