Southwest Airlines` Deaf and Hard-of-Hearing Customers to Benefit from Partnership with Sprint Relay

Southwest Airlines and Sprint Relay Team Up to Provide TTY and Video Access to
Its Deaf and Hard-of-Hearing Customers
OVERLAND PARK, Kan.--(Business Wire)--
Sprint (NYSE:S) and Southwest Airlines (NYSE:LUV) have joined forces to offer
toll-free TTY (teletypewriter) and video relay access, giving deaf and
hard-of-hearing customers direct access to Southwest Airlines customer service.

Beginning today, deaf, hard-of-hearing, and speech disabled customers needing to
call Southwest Airlines can dial a dedicated toll-free TTY telephone number:
800-533-1305. That number is answered by a Sprint relay agent who immediately
connects to the Southwest Airlines customer service representative. The Sprint
relay agent relays information between the Customer Service representative and
the relay user in English or Spanish.

Video Relay customers can access the service using a videophone by calling
SWAVRS.TV to reach a video interpreter who will connect to Southwest Airlines.
By providing video access, those whose native language is American Sign Language
(ASL) can communicate with a video interpreter in ASL who then acts as the
`voice` to Customer Service representatives. Sprint Video Relay Service (VRS) is
offered at no cost to deaf and hard-of-hearing customers who use a videophone or
web camera with a computer to connect with a qualified Sprint video interpreter
who interprets the call in English or Spanish.

"Offering video access, preferred by many of our deaf or hard-of-hearing
customers, facilitates information exchange faster and in a more personal way
than via the traditional telecommunications device for customers who are deaf,"
said Lance Morton, director of Automation Resources for Customer Support &
Services for Southwest Airlines. "This is a good fit for Southwest Airlines -
we`re committed to providing the highest quality of Customer Service to each of
our customers."

"Sprint offers many types of relay services including TTY, voice,
voice-carry-over, speech- to-speech, internet-based relay, video relay, caption
telephone services, conference captioning, and a variety of hearing aid
compatible wireless devices to meet the unique communication needs of our
customer base," said Mike Ellis, director of Relay Services at Sprint. "Sprint
applauds Southwest Airlines for its commitment to all its customers, including
those deaf and hard-of-hearing, to ensure they have equal access to Southwest
Airlines travel services."

Sprint is the largest and most technologically advanced Telecommunications Relay
Service (TRS) provider in the nation, with more than 18 years experience in
providing relay services to those who are deaf, hard-of-hearing, or deaf-blind,
or have a speech disability. Sprint`s experience in this field assures Sprint
Relay users receive quality services regardless of the type of relay service
they are using.

Customers can access a Southwest Airlines Customer Service agent by calling the
Southwest Airlines TTY toll-free number: 800-533-1305 or go to SWAVRS.TV for
video access. These numbers are also posted on the Southwest Airlines website at
http://www.southwest.com/about_swa/phone_numbers.html.

ABOUT SPRINT NEXTEL

Sprint Nextel offers a comprehensive range of wireless and wireline
communications services bringing the freedom of mobility to consumers,
businesses and government users. Sprint Nextel is widely recognized for
developing, engineering and deploying innovative technologies, including two
wireless networks serving more than 49 million customers at the end of the first
quarter of 2009; industry-leading mobile data services; instant national and
international push-to-talk capabilities; and a global Tier 1 Internet backbone.
For more information, visit www.sprint.com.

ABOUT SOUTHWEST AIRLINES

After nearly 38 years of service, Southwest Airlines continues to differentiate
itself from other low fare carriers-offering a reliable product with exemplary
Customer Service. Southwest Airlines is the most productive airline in the sky
and offers customers a comfortable traveling experience. Southwest recently
updated its gate areas and improved its boarding procedure to make flying
southwest convenient and simple. And, best of all, Southwest Airlines is famous
for No Hidden Fees! Southwest Airlines currently serves 65 cities in 33 states.
Based in Dallas, Southwest currently operates more than 3,300 flights a day and
has more than 35,000 Employees systemwide. For more information, visit:
www.southwest.com.

Media Contact:
Sprint
Sukhi Sahni, 703-592-7779
sukhi.sahni@sprint.com

Copyright Business Wire 2009