Numara Software Receives 2008 Communications Solutions Product of the Year Award

Numara FootPrints 9 Recognized for Outstanding Innovation
TAMPA, Fla.--(Business Wire)--
Numara Software, Inc., a leader in service desk management solutions for IT
professionals, today announced that the Technology Marketing Corporation (TMC)
has named Numara FootPrints 9 as a recipient of the 2008 Communications
Solutions Product of the Year Award. Selected as one of the most innovative
products brought to market in 2008, Numara FootPrints 9 offers new and expanded
support for IT Infrastructure Library (ITIL) v3 service lifecycle best practices
and extensive usability enhancements - including powerful new mobile technology.
This award recognition further demonstrates that Numara Software continues to be
a market leader for real-world IT service management by providing its customers
with practical, affordable solutions that help service organizations deliver
world-class experience to their customers.

"We`re pleased that Numara FootPrints 9 was recognized for this prestigious
award and believe that it illustrates our continued dedication to providing our
customers with the practical service management tools they need to centrally
manage processes and better align with their businesses," said Debbie Ingram,
senior manager of market strategy for Numara Software. "We designed Numara
FootPrints 9 in response to customer demand; and this release features new and
expanded support for ITIL v3 service lifecycle processes. It also includes a new
service catalog to help organizations improve service workflow processes without
complexity and extensive usability enhancements. Additionally, this version has
powerful new mobile technology that gives agents access to the service desk
right on their smartphone devices - enabling them to work `on-the-go` from any
location."

Numara FootPrints 9 offers integrated service desk management, IT service
management, and customer support management automation. It also gives mid to
large-sized organizations the ability to centrally manage service desk processes
within and beyond IT. This new version now offers IT Infrastructure Library
(ITIL) v3 enablement, reducing the complexity and time required to implement
ITIL processes through built-in templates, menu-driven customization and
workflow that can be customized quickly and easily to meet a company`s needs.
The Numara FootPrints Service Catalog provides an easy way for customers to view
a comprehensive list of services available and submit requests, enabling
organizations to provide a one-stop-shop service request experience in an
easy-to-use and understandable format. Finally, Numara FootPrints 9 offers the
new Numara FootPrints Mobile module, which gives agents access to the service
desk using the Web browser on their Microsoft Windows Mobile, RIM BlackBerry and
Apple iPhone devices.

"Numara Softwarehas been recognized with a 2008 Product of the Year Award for
their excellence in the advancement of voice, data and/or video communications,"
said Rich Tehrani, TMC President and Group Editor-in-Chief. "Numara Software has
proven they are committed to quality and excellence in solutions that benefit
the customer experience as well as ROI for the companies that use them. I am
pleased to honor their hard work and accomplishments and look forward to more
innovative solutions from them in the future."

The Communications Solutions Product of the Year Award recognizes the vision,
leadership and attention to detail that are the hallmarks of the prestigious
award. The most innovative products and services brought to market in 2008 were
selected as recipients of this year's Communications Solutions Product of the
Year Award for their groundbreaking achievement.

The 2008 Communications Solutions Product of the Year Award winners can be found
on the INTERNET TELEPHONY and Customer Interaction Solutions Web site.

About Numara Software

Serving over 50,000 customer sites worldwide, Numara Software is a global leader
in providing practical software solutions for service management to IT
professionals. IT organizations of all sizes trust our award-winning solutions,
featuring Numara Track-It! and Numara FootPrints, to track requests, automate
workflows and support internal and external customers.

Unlike other complex, difficult-to-implement, and costly products, we offer
robust, affordable and easy-to-use solutions that can be quickly deployed
without disruption to your business. Our flexible solutions can be implemented
right out of the box or configured to match your unique IT environment and
business processes. They can also be leveraged to support non-IT operations,
such as human resources and facilities, allowing you to optimize your
investments in licensing, maintenance, training and support.

We`re passionate about helping people successfully manage their IT environments.
Find out how we can help you by visiting: www.numarasoftware.com.

About TMC

Technology Marketing Corporation (TMC) is a global integrated media company
helping our clients build communities in print, in person and online. TMC
publishes Customer Interaction Solutions, INTERNET TELEPHONY, Unified
Communications, and NGN Magazine. TMCnet, TMC's Web site, is the leading source
of news and articles for the communications and technology industries. TMCnet is
read by two to three million unique visitors each month worldwide, according to
Webtrends. TMCnet is ranked as 2,921 in Quantcast's Top U.S. Sites placing
TMCnet in the top .03% most visited Web sites in the US. In addition, TMC
produces ITEXPO, 4GWE Conference, Digium|Asterisk World and Communications
Developer Conference.

TMC`s Green Blog has been ranked on the "100 Best Blogs for Those Who Want to
Change the World". For more information about TMC, visit www.tmcnet.com.

Greenough Communications
Liz Boal, 617-275-6522
lboal@greenoughcom.com

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