Ifbyphone Unveils Virtual Call Center Service

Hosted Offering Provides Alternative to Busy Signals, Call Waiting and Voicemail
for Time-Sensitive Customer Calls

CHICAGO--(Business Wire)--
Ifbyphone today introduced Call Distributor, a service that enables small and
mid-size businesses (SMBs) to create virtual call centers, complete with
advanced automated call handling that enables customers to instantly route
inbound calls to any phone, anywhere.

With the new Call Distributor service, SMBs pay only for the minutes consumed,
avoid long-term agreements and will not incur any capital expense as the
Ifbyphone service eliminates the need to purchase expensive new business
telephone equipment and software.

Ifbyphone`s Call Distributor also provides call center operators an array of
additional call routing options, including the ability to expand their workforce
to tap into the growing home-based agent segment by sending inbound calls to any
phone.

"The days of SMBs missing customer calls and losing business because they don`t
have access to an expensive PBX or a call center, like Fortune 500 companies
have, are over," said Ifbyphone CEO Irv Shapiro. "With Call Distributor, any
business can now have a flexible call center service option that provides
advanced call handling capabilities with central management to workers anywhere,
using any existing phone."

Call Distributor also includes several capabilities beyond advanced call
routing, including interactive voice response and call queuing, both of which
save time, reduce costs and create efficiencies and have been designed into Call
Distributor to help SMBs thrive in today`s economy. All Call Distributor
capabilities are instantly available to anyone on any phone eliminating the need
for agents to use phones physically connected to dedicated systems, or a
specific type of phone such as a traditional landline, VoIP phone or software
client-based endpoint such as a PC or smartphone.

Call Distributor includes the following capabilities:

* Agents are defined as available based on a schedule, a web interface or via a
phone call from any phone;
* Complete queue size and wait time control;
* Support for customer-supplied audio prompts, queue messages and music on hold;

* Callers may choose to leave a queue at any time and are routed to voice mail
or an IVR application according to a web-based configuration;
* A complete web-based agent dashboard with call notification which includes
reverse lookups, integration with Salesforce.com and customer data options;
* A sophisticated, web-based management dashboard, which displays agent status,
call statistics, calls in queue and supports the transmission of messages to
agents.

Consistent with Ifbyphone`s innovative service and feature model, SMBs pay only
for actual minutes used as opposed to the expensive, commonplace practices of
charging per-agent or per-seat license and/or fees for agent idle time. The
virtual approach is in stark contrast to traditional call centers which use
expensive PBX/ACD or key telephone systems to distribute calls to onsite agents
in a central facility.

"Whether they`re considered big regional companies with multiple locations, or
the popular sandwich shop around the corner at lunchtime, businesses of all
sizes need high-power, low-cost, web-based and configurable tools for optimally
managing their call volume," explained Shapiro. "This is an essential business
function because lost calls mean lost revenue."

Call Distributor is just one component of a family of advanced telephone
applications which all work with any phone. These applications include: virtual
phone numbers with advanced routing, Hosted IVR, Voice Broadcasting, Call
Tracking, Find Me, Click-to-Call, Google Analytics® Integration and more. To see
the complete family of Ifbyphone`s services, please visit
http://www.ifbyphone.com.

About Ifbyphone

Ifbyphone provides businesses a suite of phone automation services to enhance
customer conversations, drive sales and lower costs. Leveraging Ifbyphone's
easy-to-use services, business users, marketers and developers can quickly
create solutions ranging from simple call routing solutions to advanced
interactive voice response systems. For more information, visit
www.ifbyphone.com.

for Ifbyphone
Cheryl Cink, +1-530-756-4630
ccink@comunicano.com

Copyright Business Wire 2009