Diebold Named Among Industry List of 10 Best Outsourcing Services Companies

Datamonitor acknowledges multiple benefits of financial industry outsourcing
trend

NORTH CANTON, Ohio, June 29 /PRNewswire-FirstCall/ -- As evidence of the
company's success in delivering world-class services for financial
institutions' non-core operations, Diebold, Incorporated (NYSE: DBD) was
listed among the International Association of Outsourcing Professionals (IAOP)
10 best outsourcing providers within the services industry in the recently
released 2009 Global Outsourcing 100(TM) rankings.

(Logo: http://www.newscom.com/cgi-bin/prnh/20080725/DIEBOLDLOGO )

In addition to "Best 10 Leaders by Industry Focus: Services," Diebold improved
its overall position from the 2008 rankings in its third consecutive year on
the list. The Global Outsourcing 100 includes the world's top outsourcing
service providers and consulting companies in a range of industries.

Industry analysts are acknowledging the many benefits of strategic outsourcing
for financial institutions. According to "ATM Fleet Refresh in the Shadow of
the Financial Crisis," a recently published opinion piece by Jaroslaw Knapik,
analyst - financial services technology, of independent market analyst,
Datamonitor, "ATM management outsourcing is a growing area and is being
considered by many banking executives these days, especially by those who
struggle to get capital for their investments but still have to compete for
new clients, improve service levels and tackle their aging technology assets."
Further, Knapik wrote, "banks need to carefully analyze the total cost of
ownership that is associated with the overall fleet management of ATMs, and
benchmark it against vendors' rates for outsourcing services."

A North American survey of 80 IT decision makers within retail banks conducted
by Datamonitor in the fourth quarter of 2008 found that business process
outsourcing is high on CIOs' agendas as one of the major strategic goals for
2009.

"ATM management outsourcing, in the current severe economic environment, is
growing beyond optimizing a financial institution's self-service network,"
Knapik said. "The most successful providers are increasingly viewed by FIs as
strategic and trusted advisors that serve as single points of contact for
everything from managing uptime to remote network monitoring to currency
management. Ultimately, the most innovative vendors will drive the creation
of newer, more efficient ways of doing business and help FIs to remain
competitive by differentiating themselves from less progressive competitors."

Diebold's typical outsourcing customer is anything but typical, ranging from
the largest financial institutions with a global footprint to smaller credit
unions. These customers' needs range from full IT outsourcing requirements -
including the self-service channel and security - to select pieces of the
infrastructure, such as currency management or monitoring. Last year alone,
Diebold personally met with more than 1,000 banking executives representing
more than 500 financial institutions around the world who were exploring
various forms of outsourcing.

Community Bankshares, Inc., a bank holding company with community banks in
Georgia and Alabama, entered into an outsourcing engagement with Diebold in
2007 initially as a response to challenges it had supporting and maintaining
its aging ATM fleet. In return, the financial institution experienced
immediate cost savings, while improving ATM uptime and enhancing its customer
relationship management capabilities with software additions that otherwise
would have required a significant capital outlay.

"Having a single point of contact for all matters related to our ATM fleet,
especially when it's the manufacturer of the product, makes our business
easier to manage. It streamlines our processes and it gives us the ability to
upgrade our offerings as new services are released and we're able to grow into
them," said Marlon Mayfield, executive vice president and director of
information systems, Community Bankshares.

Globally, Diebold employs thousands of service and support professionals, all
working to provide financial institutions with standard-setting advancements
that lead to customer retention and increased revenues, including debit card
processing, deposit and teller automation technologies, automated teller
machine (ATM) marketing and integrated security programs through a
professionally managed implementation strategy.

"As evidenced by this business segment's 30 percent growth in 2008 and
double-digit growth within the last four years, Diebold's Integrated
Services(R) outsourcing solution is becoming a critical strategy for financial
institutions," said Charles E. Ducey, Jr., senior vice president, global
development and services, Diebold. "Outsourcing with Diebold enables
financial institutions to easily upgrade to cutting-edge technologies backed
by expert service and support without a large capital commitment, which frees
them to focus on delivering the quality customer service that boosts sales."

Diebold was named to eight additional IAOP sublist honors, including Best 10
Leaders in No. of Centers Worldwide; Best 10 Most Company Presence; Best 20
Companies by Industry Focus: Services; Best 20 Leaders by Service Offered:
Customer Relationship Management; Best 20 Leaders by Service Offered:
Transaction Processing Services; Best Five Leaders by Region Served: South
America; Best 20 Leaders by Region Served: India; and Top 10 List Climbers.

About IAOP
The International Association of Outsourcing Professionals (IAOP), with 40,000
corporate, professional and associate members worldwide, is leading the effort
to transform the world of business through outsourcing. Its client-side
members are, on average, responsible for $60 million per year of outsourcing
spending. For more information, visit www.outsourcingprofessional.org.

About Diebold
Diebold, Incorporated is a global leader in providing integrated self-service
delivery and security systems and services. Diebold employs more than 17,000
associates with representation in nearly 90 countries worldwide and is
headquartered in Canton, Ohio, USA. Diebold is publicly traded on the New
York Stock Exchange under the symbol 'DBD.' For more information, visit the
company's Web site at www.diebold.com, or visit www.diebold.com/150 to learn
more about Diebold's 150-year history.

SOURCE Diebold, Incorporated

Media Relations, DeAnn Zackeroff, +1-330-490-5220,
deann.zackeroff@diebold.com, or Investor Relations, Christopher Bast,
+1-330-490-6908, christopher.bast@diebold.com, both of Diebold, Incorporated