NEW Receives Walmart`s Financial Services "Supplier of the Year" Award

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Tue Jun 30, 2009 8:12am EDT

Second year in a row N.E.W. Customer Service Companies, Inc. is recognized by
Walmart for innovative product solutions
STERLING, Va.--(Business Wire)--
N.E.W. Customer Service Companies, Inc. (NEW), the nation's leading provider of
extended service plans, buyer protection services and product support, was named
Supplier of the Year by Walmart`s Financial Services for the second year in a
row, during Walmart`s annual Financial Services Supplier Summit Meeting. 

The award recognizes a Walmart Stores, Inc. (NYSE:WMT) supplier that exceeds
expectations in several categories, including responsiveness, growth
initiatives, exceptional customer service, parallel training, marketing and
civic initiatives, and overall commitment to excellence. NEW was specifically
recognized for its role in growing and expanding Walmart`s Product Care Plan
program with the launch of the first-to-market rapid replacement program - a
revolutionary solution that offers Walmart customers a way to replace failed
products in as little as 24 hours. 

The news of the award was greeted with pride at NEW`s headquarters and contact
centers. "This is a highly coveted honor, to be recognized two years in a row by
such a valued retail partner," said Tony Nader, NEW president and CEO. "This
award speaks volumes about our ability to drive innovation, strengthen our
partner`s position in the marketplace and meet the evolving needs of the
customer. This could not have been done without the phenomenal team we have in
place and the great relationship we have built with Walmart." 

NEW has been working with Walmart Stores, Inc., since 1991, when it began
offering service agreements to Sam`s Club members. In 2000, this relationship
was expanded to offer Product Care Plans online at www.walmart.com. In 2005, NEW
Product Care Plans were brought to Walmart stores. To date, NEW has trained more
than 12,000 Walmart associates and held more than 800 training sessions in 2,700
stores. 

NEW is the first financial services supplier to be awarded with this recognition
for two consecutive years. 

About N.E.W. Customer Service Companies, Inc. (NEW)

NEW is the leading provider of extended service plans, buyer protection services
and product support, providing coverage to more than 150 million consumers.
Founded in 1983, with headquarters in Sterling, Va., NEW provides
award-recognized post-sale consumer care for leading retailers, consumer service
providers and financial services firms. NEW has expanded its product offerings
and now delivers a comprehensive customer care solution that begins on day one
of the product purchase and extends through the end of the product life cycle.
For more information, please visit NEW at www.newcorp.com or call 1-800 WHAT`S
NEW (1-800-942-8763). 





Focused Image (for NEW)
Shannon Joyce, 703-739-8803
sjoyce@focusedimage.com



Copyright Business Wire 2009

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