JetBlue Airways Again Ranked 'Highest in Customer Satisfaction Among Low-Cost Carriers...

JetBlue Airways Again Ranked 'Highest in Customer Satisfaction Among Low-Cost
Carriers in North America' by J.D. Power and Associates

- A customer satisfaction recognition received for the fifth year in a row -

NEW YORK, June 30 /PRNewswire-FirstCall/ -- New York's hometown airline
JetBlue Airways (Nasdaq: JBLU) today was awarded highest honors in airline
customer satisfaction among low-cost carriers for the fourth year in a row by
J.D. Power and Associates 2009 North America Airline Satisfaction Study(SM).
This is the fifth consecutive customer satisfaction award JetBlue has received
from J.D. Power and Associates. The value airline ranked highest in
satisfaction among low-cost airlines in 2008, 2007 and 2006, and among all
U.S. major airlines in 2005, when low-cost and traditional network carriers
were combined in a single category.

"From our home in New York to every city we serve across the United States,
the Caribbean and Latin America, the JetBlue spirit of customer service is
strong," said Dave Barger, president and CEO of JetBlue Airways. "Customers
recognize that a leading formula is more than great fares, more than advanced
technology on comfortable airplanes and more than celebrated destinations --
it's also about people dedicated to providing exceptional service to one
customer at a time. The 12,000 crewmembers here at JetBlue work hard every day
to carry out this mission."

The J.D. Power and Associates 2009 North America Airline Satisfaction
Study(SM) is based on responses from 12,952 business and leisure passengers
who flew on a North American airline between April 2008 and May 2009. Overall
customer satisfaction is measured based on performance in seven factors (in
order of importance): cost and fees; flight crew; in-flight services;
aircraft; boarding/deplaning/baggage; check-in; and reservation.

JetBlue prides itself on offering more value to customers by offering a first
checked bag free of charge, unlimited complimentary in-flight snacks, and a
live in-flight entertainment system boasting 36 channels of free DIRECTV(r)
programming and more than 100 channels of free XM Satellite Radio(r) at every
comfortable leather seat (a). Customers can kick back and enjoy the live
entertainment in JetBlue's spacious aircraft cabins, which offer the most
legroom in coach of any U.S. airline (b).

About JetBlue Airways

New York-based JetBlue Airways has created a new airline category based on
value, service and style. Known for its award-winning service and free TV as
much as its low fares, JetBlue is now pleased to offer customers Lots of
Legroom and super-spacious Even More Legroom seats. JetBlue introduced
complimentary in-flight e-mail and instant messaging services on aircraft
"BetaBlue," a first among U.S. domestic airlines. JetBlue is also America's
first and only airline to offer its own Customer Bill of Rights, with
meaningful and specific compensation for customers inconvenienced by service
disruptions within JetBlue's control. Visit www.jetblue.com/promise for
details. JetBlue currently serves 56 cities with 600 daily flights. New
service to Baltimore begins on September 9. The airline also intends to
commence service to Barbados (October 1); Saint Lucia (October 26); and
Kingston, Jamaica (October 30). With JetBlue, all seats are assigned, all
travel is ticketless, all fares are one-way, and an overnight stay is never
required. For information or reservations call 1-800-JET-BLUE
(1-800-538-2583), TTY/TDD 1-800-336-5530 or visit www.jetblue.com.

About J.D. Power and Associates

Headquartered in Westlake Village, Calif., J.D. Power and Associates is a
global marketing information services company operating in key business
sectors including market research, forecasting, performance improvement,
training and customer satisfaction. The firm's quality and satisfaction
measurements are based on responses from millions of consumers annually. For
more information on cell phone ratings, car reviews and ratings, car
insurance, health insurance and more, please visit JDPower.com. J.D. Power and
Associates is a business unit of The McGraw-Hill Companies.

(a) DIRECTV and XM Satellite Radio service are not available on most flights
outside the continental United States.

(b) JetBlue offers the most legroom in coach, based on average fleet-wide seat
pitch for U.S. airlines, excluding premium coach products.

SOURCE JetBlue Airways

JetBlue Corporate Communications, +1-718-709-3089,
CorporateCommunications@jetblue.com or JetBlue Reservations, (800) JET-BLUE
(538-2583), TTY/TDD: 1-800-336-5530