Stream Global Services and OpenSpan Partner to Improve Contact Center Performance

OpenSpan Platform Enables Stream to Differentiate Its Services by Integrating
Applications and Automating Business Processes Across Agent Desktops
ATLANTA & BOSTON--(Business Wire)--
OpenSpan, Inc., a leader in business user productivity software, together with
Stream Global Services, Inc. (AMEX:OOO), a premium provider of customer care and
business process outsourcing (BPO) services, today announced that Stream has
joined the OpenSpan BPO Services Partner Program. Stream selected OpenSpan
technology to automate business process workflows that span disparate systems
within its technology infrastructure. By utilizing OpenSpan, Stream is able to
optimize agent productivity, improve cross-sell and up-sell performance and thus
enhance customer satisfaction and drive brand loyalty for its clients.

With more than 17,000 agents across 34 call centers in 19 countries, and
supporting 33 languages, Stream is a leading provider of integrated business
process outsourcing services, including technical support, customer retention,
customer sales, customer care and other professional services. Stream services
Fortune 1000 clients in the technology, software, computing, consumer
electronics, and media and communications sectors.

"By combining Stream`s proven methodologies and best practices with OpenSpan
technology, we are able to deliver a higher quality of service to our clients,"
said Scott Murray, chairman and CEO, Stream Global Services. "OpenSpan improves
the efficiency of agents when interacting with applications and the processes
they support. This enables us to differentiate our service offerings by
providing more productive agents that are better prepared and equipped to
resolve customer inquiries and improve up-selling success rates."

As an outsourced customer care services provider, Stream works with various
external customer systems, each with its own set of applications and business
processes, resulting in complex user interfaces and workflows. OpenSpan
technology eliminates the need to toggle between applications and manually enter
data-thus streamlining the process and providing a better overall consumer
experience.

The recently announced OpenSpan Events offering enables Stream to rapidly
identify process bottlenecks that span multiple applications. Once process
optimization opportunities are identified, Stream will utilize the OpenSpan
Platform to automate manually-intensive business process workflows, as well as
to create a unified view of customer data. Based on initial testing, Stream will
provide enhanced service to customers with reduced average handling times and
improved first call resolution rates.

"Contact center agents often navigate between many different types of
applications on the desktop, resulting in inefficient business processes and
long hold times for customers," said Eric Musser, CEO, OpenSpan. "OpenSpan
simplifies the desktop environment for agents by integrating and automating
cumbersome workflows-improving the customer`s experience and reducing contact
center costs."

About Stream Global Services

Stream Global Services is a premium provider of customer care and business
process outsourcing (BPO) services for the brand-driven Fortune 1000. A global
firm, with more than 17,000 employees based out of 34 service centers in 19
countries, Stream is a trusted advisor to some of the largest technology,
retail, entertainment/media, telecommunications and related companies in the
world. Its service programs, including technical support, customer retention and
revenue generation, are delivered through a set of standardized best practices
by a highly skilled workforce. Guided by one of the most experienced senior
management teams in the industry, Stream continues to expand its global presence
and service offerings to increase brand loyalty, revenue and business
performance for organizations across the globe. To learn more about the company
and its complete service offering, please visit www.stream.com.

About OpenSpan, Inc.

Global 2000 enterprises leverage the OpenSpan Platform to integrate
applications, service-enable legacy systems, automate business processes, extend
functionality and build new composite applications in order to realize immediate
value on their IT investments. OpenSpan is now deployed on more than 100,000
enterprise desktops, helping customers accelerate service-oriented architecture
(SOA) projects and increase enterprise desktop productivity. The OpenSpan
Platform will support more than one billion customer support calls in 2009,
saving organizations more than $100 million. A venture-backed company, OpenSpan
is headquartered in Alpharetta, GA. More information about OpenSpan is located
online at www.openspan.com.

OpenSpan, Inc.
Joe McGonnell, 678-527-5400
jmcgonnell@openspan.com
or
Stream Global Services
Sally W. Comollo, 781-304-1847
sally.comollo@stream.com
or
Schwartz Communications
Keith Giannini or Chris Poisson, 781-684-0770
openspan@schwartz-pr.com

Copyright Business Wire 2009