Cincom Synchrony Latest Release Announced at IBM Innovation Center in Chicago

Synchrony 7.4 Supports IBM WebSphere and Multi-channel Vendor Interaction
Integrations

CHICAGO, June 30 /PRNewswire/ -- Cincom Systems announces the latest release
of Cincom Synchrony, its award-winning unified agent desktop solution.
Synchrony 7.4 includes support for the IBM WebSphere Application Server
Platform, allowing organizations to benefit from IBM's SOA platform within
Synchrony.

Also new in this release is Synchrony OpenCIM - a component that easily synchs
with third-party customer interaction management (CIM) solutions from vendors
such as Genesys, Cisco, and Avaya.

"We're seeing more and more customers who, due to acquisitions or other
business evolution circumstances, have several contact centers with separate
Interaction Management (IM) systems. The queues from these IM systems are
dedicated, or more accurately, restricted to only those agents connected to a
particular system. This organizational inefficiency results in the inability
to transfer calls between queues. Cincom Synchrony 7.4 can bring these systems
together," said Trent Fulcher, program director, Cincom Customer Experience
and Contact Center Solutions.

Cincom Synchrony 7.4 Key Enhancements

* IBM WebSphere Application Server (WAS) support:
-- Clustering
-- J2EE Connector Architecture (JCA) and Connection Pooling
-- Object Request Broker (ORB)
-- Java Management Extensions (JMX)
-- Java Naming and Directory Interface (JNDI)
-- JDBC
-- Java Authentication and Authorization Service

* OpenCIM benefits:
-- Supports integration with leading CIM vendors
-- Allows customers who have invested significant time and money
into a CIM solution to complement that solution with Synchrony's
Unified Agent Desktop
-- Enables customers to retain their existing call queuing and
routing rules of their existing CIM infrastructure while being
able to view and handle Voice, Email, Chat, and Fax interactions
within a single Synchrony interface

About Cincom
Cincom delivers and supports innovative software and services to simplify
complex business processes. For 40 years, Cincom has empowered thousands of
clients worldwide to transform their businesses and outperform the competition
by providing ways to increase revenue, control cost, minimize risk, and
achieve rapid ROI.

Cincom is an IBM Premier Business Partner, a status is awarded each year to
fewer than 150 of IBM's 5,000 value-added resellers worldwide. For more
information about Cincom's products and services, contact Cincom at
1-800-2CINCOM (USA only), send an e-mail to info@cincom.com, or visit the
company's website at www.cincom.com.

SOURCE Cincom Systems

Carla McQueen, Cincom Public Relations, +1-513-612-2300, cmcqueen@cincom.com