OKI Networks Enhances Functions for Its Contact Center System, "CTstage 5i" Enabling Enterprises to Optimize Resources

TOKYO--(Business Wire)--
OKI Networks, a subsidiary of OKI Electric Industry (TOKYO:6703) that designs
and manufactures telecommunication products, today announced it has
significantly enhanced the functionality of its latest contact center system,
"CTstage 5i." Responding to the resource optimization needs of enterprises, OKI
Networks has included software phone and thin client capabilities and has
improved basic systems such as management and statistics functionalities. These
enhancements help reduce the costs of system installation and the total cost of
ownership while also improving business efficiency.

"The main advantage of `CTstage` is the flexibility it offers by adopting an
open architecture on its server for quick response to various customer needs and
changes in business environments. Thus, the series has been used by many
customers, enabling it to hold the top share in Japan`s contact center market,"
said Masasuke Kishi, President of OKI Networks. "We are pleased to add more
functions to the `CTstage 5i` that can help enterprises to optimize their
resources. We will continue to promote the integration of voice networks in
enterprises and will enhance `CTstage` functionalities, responding to market
trends in a timely manner."

Contact centers become more important to companies as the focal point for
customer contact. As such operations become more diverse and sophisticated,
securing the human resources necessary for operation has been a serious issue
for some companies. In addition, companies are looking for an architecture that
is flexible, so as to flexibly allocate operators and servers in multiple
locations to secure business continuance during disasters and to accommodate
changes in operators` work styles, such as working at home or at satellite
offices, or even off-shore.

Responding to such needs, OKI Networks now offers software phone and thin client
capability in the "CTstage 5i." OKI Networks' software phone "Com@WILL" has a
strong track record in the IP-PBX field with its high voice quality, and now, by
enabling software phone and thin client for "CTstage 5i," companies can use them
at multiple locations, offering flexible operation. OKI Networks has also made
improvements in operator management tools and reporting functionality to make it
easier for managers to operate contact centers. Furthermore, OKI Networks has
significantly increased the time to record phone conversations by compressing
recorded files and has reduced operators` load by improving the IP telephone
device operability.

About CTstage

OKI launched the CTstage in 1996 as a CTI (Computer Telephony Integration)
system to converge computer and telephony. Ever since its launch, over 6,500
cumulated sets were sold (as of March 2009), being installed and operated in
various markets as the No. 1 contact center system, in market share, in Japan.
In November 2006, OKI launched CTstage 5i, with enhanced durability and
expandability. For more information please go to:
http://www.oki.com/en/ctstage/.

About Oki Electric Industry Co., Ltd.

Founded in 1881, Oki Electric Industry Co., Ltd. is Japan's first
telecommunications manufacturer, with its headquarters in Tokyo, Japan. OKI
provides top-quality products, technologies and solutions to its customers
through its info-telecom system business and printer business. All businesses
function as a collective force to create exciting new products and technologies
that satisfy a spectrum of customer needs in various markets. Visit OKI's global
web site at http://www.oki.com/.

About OKI Networks Co., Ltd.

Established on October 1, 2008, OKI Networks is a company that spun-off from OKI
Electric to focus on the sales, marketing, product planning and development of
OKI's telecommunication products. Located in Tokyo, Japan, OKI Networks
currently has approx. 610 employees. Visit OKI Networks` website at:
http://www.oki-networks.com/.

Notes:

* CTstage is a registered trademark of Oki Electric Industry Co., Ltd. in Japan,
China and other countries.
* Names of companies and products are trademarks or registered trademarks of the
respective companies and organizations.

OKI Networks Co., Ltd.
For Europe and Americas:
Naomi Takeuchi, +1-408-731-6255
Public Relations Division
press@oki.com
or
For Asia and Other Areas:
Akiko Horiguchi, +81-3-5403-1247
Public Relations Division
press@oki.com

Copyright Business Wire 2009