Vision Solutions' Advocate Support Program Expands Globally

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Tue Jun 30, 2009 6:03am EDT

  IRVINE, CA, Jun 30 (MARKET WIRE) -- 
Vision Solutions, the leading high availability and disaster recovery
solutions provider in IBM Power Systems markets, today announced Alfa
Bank in Russia is the first customer outside of North America to join its
Advocate Support Program, a premier support offering providing priority
access to professionals with expertise in advanced HA practices and
implementation. Included in the offering are several Vision Solutions'
best practices such as high availability audits, which have a full
complement of health reports and periodic switch tests.

    "At Vision, we pride ourselves in finding the right solution for every
customer. The Advocate Support Program is designed to be an extension of
the customer's IT department with the right HA expert on hand 24/7," says
Pete Robie, Vision's senior vice president of customer care. "We deliver
this exceptional service due to the expert level of knowledge within our
organization, the size of our company and our worldwide strategically
placed offices. This enables Vision to 'follow the sun' and always have
the right person on duty ready to resolve any challenge."

    The Vision Solutions Advocate Support Program is designed to complement a
company's ability to handle routine and emergency tasks on the IBM Power
System platform, while always getting the most out of the systems. The
Program assigns a dedicated Advocate Support Representative (ASR) to work
closely with the Power System administrators to ensure best practices are
followed, maintain optimal performance and provide expert advice with any
unforeseen incidents. In addition, after-hours resources are committed to
support the business when the ASR is unavailable.

    "ATMs, online banking and instant money transfers are taken for granted
these days, but the level of annoyance when any of these services are
unavailable can be very costly to the bank -- both in financial terms and
for the reputation," says Sergey Mednov, CIO of Alfa Bank. "We are
dedicated to protect our greatest assets -- our data and our reputation --
and we take this task very seriously. The Advocate Support from Vision
Solutions is just what we needed. Now we are able to capitalize on the
vast experience of Vision's support personnel to bring business
resiliency to a whole different level."

    As a part of a three-year deal, Alfa Bank and Vision Solutions'
specialists will put Vision Director software on all the bank's servers.
Vision Director is a highly integrated set of applications that
proactively monitor, manage and optimize IBM i servers, databases and
application environments.

    "We are honored to work with such an outstanding and loyal customer as
Alfa Bank," says Mike Khattab, vice president of Vision Solutions' Growth
Markets. "Alfa Bank has been a Vision Solutions' advocate for more than a
decade, and we enjoy working with them as we continue to grow."

    Vision Solutions offers a wide range of products from full high
availability with true continuous data protection (CDP) and disaster
recovery solutions, to replication of data between heterogeneous databases
and across different platforms, as well as some of the best system
analysis, performance and archive management tools in the market. For more
information, please contact Alexander Trekin at +44 7920 026 185 or e-mail
him directly at Alexander. Trekin@visionsolutions.com

    About Vision Solutions

    Vision Solutions, Inc. is the world's leading provider of high
availability, disaster recovery and data management solutions for IBM(R)
Power Systems. With a portfolio spanning industry's most innovative and
trusted HA technologies from iTERA(TM), MIMIX(R) and ORION Solutions(TM),
Vision keeps critical business information continuously protected and
available. Affordable and easy-to-use, Vision products ensure business
continuity, increase productivity, reduce operating costs and satisfy
compliance requirements. Vision also offers advanced cluster management
and systems management solutions along with support for IBM i, Windows,
and AIX operating environments. As IBM's largest high availability
Premier Business Partner (NYSE: IBM), Vision Solutions oversees a global
network of partners and professionals to help customers achieve business
goals. Privately held by Thoma Bravo, Inc., Vision Solutions is
headquartered in Irvine, California with offices worldwide. For more
information, visit www.visionsolutions.com or call 800.957.4511.

    

CONTACT:
Debbie Madoni Lewis
Phone: 801.541.7769
Email Contact

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