First Global Survey of Coaching Clients Reveals High ROI/Satisfaction

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Mon Jul 6, 2009 6:00am EDT

  LEXINGTON, KY, Jul 06 (MARKET WIRE) -- 
The first worldwide survey of coaching clients reveals coaching generates
a solid return on investment for clients and creates positive changes in
client goal areas for both individuals and companies.

    Companies that use or have used professional coaching for business reasons
have seen a median return on investment of seven times their initial
investment, according to the newly released Final Report of the ICF Global
Coaching Client Study commissioned by the International Coach Federation
(ICF). Individual clients reported a median return on investment of 3.44
times their investment.

    "Whether contemplating using coaching as a business strategy for these
precarious times, or looking to achieve personally relevant goals, people
will find great value in the results of the ICF Global Coaching Client
Study," says Karen Tweedie, Professional Certified Coach, 2009 president
of the ICF, the world's leading professional organization for coaches.
"This study shows 86 percent of companies that use or have used coaching
report at least a 100 percent return on their initial investment, as well
as a significant impact in other client goal areas."

    Recognizing the significant knowledge voids that still exist regarding
credible research about the coaching client, the ICF commissioned in 2008
independent research firms PricewaterhouseCoopers and Association Resource
Centre Inc. to jointly conduct this groundbreaking study which provides
comprehensive information about coaching clients, their decision making
process and their opinions about professional coaching.

    Three distinct phases of research were conducted: qualitative coach
research; qualitative client research and quantitative client research.
This included a series of 14 in-depth interviews with coaches; five focus
groups with 41 client participants; and the key component of the research,
a 20-minute online survey of 2,165 coaching clients from 64 countries,
conducted September to November 2008.

    "This study is the most ambitious global research project to date,"
Tweedie says. "We sought to gather valuable information from around the
world on the coaching profession from the unique perspective of the
coaching client. In addition to putting a value to ROI, the study
examines client motivations and their assessment of the effectiveness of
coaching. We believe this is a huge benefit to coaching professionals and
the public."

    Tweedie points out that the study shows coaches are clearly doing a good
job and clients are seeing a positive change in many of their goal areas.
Eighty percent of coaching clients report they have experienced a positive
change in self-esteem/self confidence as a result of partnering with a
professional coach. In addition to a boost in self-esteem/self confidence,
respondents also reported experiencing a positive impact in relationships,
communication skills, interpersonal skills, work performance and work/life
balance as a result of their coaching partnership.

    An overwhelming majority, 82.7 percent, of individuals who have
experienced professional coaching report being "very satisfied" with
their coaching experience and 96.2 percent said they would repeat it
given the same circumstances.

    "The bottom line is coaching works!" says Tweedie. "The ICF has promoted
the incredible benefits of coaching for nearly 15 years, but now we have
this important data to support our claims which is based on independent,
comprehensive qualitative and quantitative research."

    The Final Report of the ICF Global Coaching Client Study is now available
for purchase at Coachfederation.org. The 85-page Final Report contains the
Executive Summary and all conclusions drawn from the study findings. The
data is divided on a regional level. Translated versions of the report
will be posted shortly and will be available for purchase in French,
German and Spanish.

    The ICF defines coaching as partnering with clients in a thought-provoking
and creative process that inspires them to maximize their personal and
professional potential. Coaching is a distinct service and differs greatly
from therapy, consulting, mentoring or training. Individuals who engage in
a coaching relationship can expect to experience fresh perspectives on
personal challenges and opportunities, enhanced thinking and
decision-making skills, enhanced interpersonal effectiveness, and
increased confidence in carrying out their chosen work and life roles.

    The International Coach Federation is the leading global organization for
coaches, with more than 12,800 members in over 90 countries, dedicated to
advancing the coaching profession by setting high ethical standards,
providing independent certification, and building a worldwide network of
credentialed coaches. The ICF is the only organization that awards a
global credential which is currently held by over 5,100 coaches
worldwide. For more information on how to become or find an ICF
Credentialed coach, please visit our Web site at www.coachfederation.org.

    

ICF HEADQUARTERS CONTACT:
Ann Belcher
+1.859.226.4428
Email Contact

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