Digital Fuel`s Breakthrough ServiceFlow IT Cost Management Gives Visibility to IT Costs for Better Decision-Making

New On-Demand Application Provides Visibility Into All Levels of IT Cost Detail;

IT and Business Users Can Drill Down into Costs and Cost Drivers
SAN MATEO, Calif.--(Business Wire)--
Digital Fuel, the leader in IT Service Management (ITSM) solutions, today
announced the major release of its ServiceFlow 6 IT Cost Management software
product, giving enterprise users unparalleled visibility into their IT spend.
Able to track and report on all levels of cost detail, ServiceFlow IT Cost
Management provides the visibility needed to drive fact based IT cost
trade-offs, better business alignment, collaboration and cost reduction
throughout the organization-enabling enterprises to do more with less.

Employing built-in processes and role-based views, ServiceFlow IT Cost
Management delivers actionable information that enables IT departments to align
with their business users and reduce costs while optimizing service delivery.
The easy-to-use application is available in a subscription-based, on-demand
solution that eliminates the need to invest in hardware, software and IT
resources to maintain an in-house system-making it affordable for enterprises to
benefit now from IT cost visibility even with the tightest budgets.

"Leading analyst firms estimate that 20% of the millions of dollars spent by
individual businesses each year on IT could be saved if these companies had the
proper visibility," said Yisrael Dancziger, President and CEO of Digital Fuel.
"ServiceFlow IT Cost Management allows enterprises to answer important questions
like `How much are specific IT services costing?` and `How can we eliminate the
inefficiencies that are present?` By focusing on the direct business impact of
IT spending decisions, ServiceFlow IT Cost Management can help users eliminate
waste and make fully-informed cost trade-offs."

Using ServiceFlow, customers have typically reduced service costs by at least
5%, representing millions in annual savings on IT operating budgets of $50
million and more. Such savings have been realized by aligning IT with strategic
business priorities, eliminating cost inefficiencies, and focusing demand for
IT-based services on what matters most to the business.

Among the many capabilities of ServiceFlow IT Cost Management are the
following:

* Full Visibility into IT Service Costs-Allows for informed decisions to
optimize IT spend by giving full transparency into cost drivers that affect
overall IT Services cost, as well as early warning notifications when costs are
trending outside of plan.
* Affordable On-Demand Solution-Subscription to web-based solution access
requires no hardware/software installation. On-demand allows companies on every
size budget to implement ServiceFlow immediately, with full functionality to
reduce IT costs.
* Centralized IT Cost Information-Enables both IT and business users to access
IT cost information in more intuitive ways from their perspectives for better
decision-making.
* Automate Ineffective and Error-Prone Manual Processes-Built-in automation of
IT cost management processes, role-based views and integration with existing
data sources all serve to reduce costs and increase accuracy.
* IT Cost Modeling and Allocation-Businesses can allocate costs effectively to
IT services between IT cost pools including general ledger, IT assets, projects,
tech services, business services and IT cost centers; as well as allocate IT
service costs to each business unit based on IT service consumption.
* IT Cost Reduction Analysis-Proactively track and drill down into overall costs
and cost drivers of specific IT services including infrastructure, application
licenses, labor costs, shared services and more; assess IT service efficiency by
tracking service unit costs.
* Usage Analysis -- helps IT controllers, business relationship managers and
business unit manager to ensure that services utilization is clearly linked to
business value, so that the most efficient and valuable services are widely
promoted across the organization and non-efficient unused services are quickly
retired.
* Billing and Chargeback-Supports preparation of IT service charges by
consumption; users can also create detailed breakdown of charges, resolve IT
chargeback issues, and identify top spenders by geography and/or business unit.
This capability leads to better-decision making even if formal chargeback is not
yet applied to the P&L of each business unit.
* Out of the Box IT Service Definitions-Fast to value with low total cost of
ownership through many unique capabilities including out-of-the-box IT service
definitions built into a service portfolio catalog that accelerates and
simplifies the application of IT cost models.

"Visibility drives good decision-making," noted Dancziger. "For example, one of
our customers recently discovered, through the use of ServiceFlow, that it was
paying $15 million per year to run one of its applications. These costs were due
not only to maintenance and support paid to the software vendors, but also for
hardware, network fees, and consulting costs paid to external vendors for
configuration and customization worldwide. By training its own employees on the
application, and moving most of the configuration and application management
work in-house, the customer was able to save more than $6 million per year-over
40% of the original annual cost."

ServiceFlow IT Cost Management`s role-based application includes personalized
web dashboards that can be customized for IT services users as well as business
unit personnel such as business managers or controllers. Furthermore,
ServiceFlow IT Cost Management includes a comprehensive IT Service Portfolio
Catalog, and integrates fully with ServiceFlow SLM, for a complete view of cost,
delivery and service.

The new ServiceFlow 6 IT Cost Management is now available in on-demand and
on-premise editions. To learn more about how ServiceFlow can help dramatically
improve services and reduce service costs, view the ServiceFlow online demos at
www.digitalfuel.com or sign up for a ServiceFlow free trial.

About Digital Fuel:

Digital Fuel Technologies, Inc., is the leading provider of IT Cost Management,
Service Level Management (SLM), and Service Portfolio Catalog Management
software solutions for IT, Communications, HR, F&A in enterprises and commercial
service providers. The company's ServiceFlow business software applications
manage billions in Telco, IT and other business services at companies and
governments around the world such as British Telecom, Cisco, Computacenter, CSC,
Cummins, Dell, General Electric, IBM, Nationwide, Nestle, O2, Procter & Gamble,
Siemens, SITA, Sprint, Steria, Telefonica, Telus, Wipro and many others. Digital
Fuel is headquartered in San Mateo, California, USA, with offices across North
America and Europe. Learn more at www.DigitalFuel.com.

SS|PR
Tony Keller, 719-634-1180
tkeller@sspr.com

Copyright Business Wire 2009