Symphony Services Receives "Strong Positive" Rating in Leading Industry Analyst Firm's MarketScope for Telecom Expense

* Reuters is not responsible for the content in this press release.

Tue Jul 7, 2009 8:00am EDT

  PALO ALTO, CA and BANGALORE, INDIA, Jul 07 (MARKET
WIRE) -- 
Symphony Services, the global leader in product engineering outsourcing
services, today announced that Gartner's MarketScope for Telecom Expense
Management gave Symphony its highest possible rating, "Strong Positive,"
as customer demand continues to rise for Symphony's licensed and managed
services and processes.

    Symphony is appearing with greater frequency on the shortlists for large
TEM opportunities and is an appropriate choice for all TEM solutions. In
2008, Symphony increased the number of mobility assets under management
more than 300 percent, from fewer than 45,000 to over 186,000. Symphony
has also extended its TEM offerings to include integrated, remote
infrastructure management software and services, all serviced from
Symphony's state-of-the-art data center that has been certified as
compliant with SAS 70 Type II, with Six Sigma Black Belts and Green Belts
on staff.

    The Gartner MarketScope provides guidance for all Gartner customers,
regardless of the size of their telecommunications budgets. Gartner's
definition for telecom expense management "encompasses the business
processes conducted by IT and finance departments to acquire, provision
and support corporate communications services." In the report Gartner
rated market solutions ranging from software suites (tools) and Software
as a Service (SaaS) for self-management and outsourcing of specific tasks
to third-party service providers.

    Symphony's strong TEM capabilities are recognized at a time when companies
worldwide continue to adopt telecom expense management solutions to expand
mobile management capabilities while dramatically reducing expenses.
Symphony has addressed evolving customer needs head-on allowing
customers
to:


--  Reduce customer service costs
--  Drive cost reductions from invoice auditing and better asset
    management
--  Realize greater visibility of costs based on allocation capabilities
    

    
SymphonySMS draws on the award-winning software product development
expertise of its parent, Symphony Services to develop, support and manage
the EMS11Copyright Telecom Expense Management software platform,
leveraging its more than 3,500 product development experts in Bangalore,
Mumbai, Pune and Beijing to quickly scale in its support of global
customers. SymphonySMS is managed by Symphony Services' Product Line
Management group which takes full product development lifecycle, support
and sales responsibility for products from ISV's, improving margins,
extending the life and associated revenue of the products and freeing up
key resources for its clients.

    "Securing Gartner's 'Strong Positive' rating for our TEM solutions is both
a high honor and, in our opinion, validation for the significant
investments we've made to ensure our customers maximize efficiencies and
leverage all assets of their telecommunications infrastructure," said Alan
Harlan, President, Product Line Management, Symphony Services. "Our high
customer satisfaction levels and continued growth in this sector reinforce
that our licensed and managed TEM services are the optimal choice
regardless of customers' location, current infrastructure and level of
spend."

    About the MarketScope

    The MarketScope is copyrighted 2009 by Gartner, Inc. and is reused with
permission. The MarketScope is an evaluation of a marketplace at and for a
specific time period. It depicts Gartner's analysis of how certain vendors
measure against criteria for that marketplace, as defined by Gartner.
Gartner does not endorse any vendor, product or service depicted in the
MarketScope, and does not advise technology users to select only those
vendors with the highest rating. Gartner disclaims all warranties, express
or implied, with respect to this research, including any warranties of
merchantability or fitness for a particular purpose.

    About Symphony Services

    Symphony Services is a global provider of product engineering outsourcing
services dedicated to helping clients realize outcome certainty. With a
laser focus on compressing time to market, achieving higher innovation
yields and improving productivity, Symphony significantly increases
clients' value from their R&D investments.  From strategic and
operational consulting guidance to complete product lifecycle
capabilities, the company is distinguished by a singular focus on product
development and collaborative, end-to-end solutions. Symphony brings
domain expertise and deep commercial-grade software and embedded
real-time systems capabilities to its partnerships with software vendors,
software-enabled businesses and companies whose products contain embedded
software. Symphony Services is headquartered in Palo Alto, Calif., with
offices in North America, India, Europe and China. For more information,
please visit www.symphonysv.com. To learn more about Symphony's telecom
expense management solutions please visit www.symphonysms.com or contact
Rita Fox, Director of Business Development at Symphony SMS, at
SMS-Sales@symphonysms.com.

    

Media Contacts:
Rob Halpin
Version 2.0 Communications
1.617.426.2222
Email Contact

Glenn Gruber
Symphony Services
+1.781.547.3688
Email Contact

Copyright 2009, Market Wire, All rights reserved.

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