Raiffeisen Informatik GmbH Deploys IT Service Catalog With newScale® Software

Leading Austrian IT Service Provider Embarks on ITIL® v3 Program
VIENNA & COLOGNE, Germany & SAN MATEO, Calif.--(Business Wire)--
newScale, Inc., the market leader in IT Service Catalog and Service Portfolio
Management solutions, today announced that Raiffeisen Informatik GmbH, a leading
IT service provider in Austria, is deploying newScale software for the next
generation of their enterprise IT Service Catalog. arxes Consulting GmbH - a
newScale partner and fully owned subsidiary of TDMi AG in Cologne, Germany -
will manage the deployment.

Raiffeisen Informatik (R-IT) is the IT service provider for the well-known
Raiffeisen banking network in Europe, as well as renowned organizations such as
UNIQA insurance, the Asfinag road network, AGRANA food company, KEBA
electronics, Orange telecommunications, and others. R-IT is the largest data
center provider in Austria and manages one of the most advanced data centers
with more than 3,000 server systems handling some 20,000 users.

The next generation of the R-IT Service Catalog will be based on the newScale
PortfolioCenter and newScale DemandCenter applications. This new Service Catalog
solution will improve all aspects of service lifecycle management for R-IT
clients, beginning with the definition of standard service offerings - through
to service provisioning and continual improvement of services. The newScale
Service Catalog will allow R-IT to standardize services, automate processes, and
improve the quality and cost-efficiency of their IT infrastructure.

"As a service provider focused on high availability, we deliver reliable and
market-driven services to our clients around the clock. With this next
generation Service Catalog and Service Portfolio Management solution, we can be
even closer to the needs of our clients. The newScale system for managing demand
will ensure continuous service improvement for our clients," says Magister
Wilfried Pruschak, managing director of Raiffeisen Informatik GmbH. "In
partnership with newScale and TDMi arxes, we are employing the most advanced
technology for state of the art IT service management based on ITIL v3."

IT Service Catalog for Improved Cost-Efficiency and Quality

R-IT`s next generation IT Service Catalog follows the ITIL v3 lifecycle model, a
framework that is also the foundation of newScale software solutions. The
newScale Service Catalog software provides R-IT with the flexibility to define
business services and their underlying technical IT services, leveraging
re-usable and shared sub-components. This concept of re-usability saves time by
eliminating redundancy and duplication, allowing R-IT to standardize and
simplify its service offerings for clients.

R-IT will use the newScale PortfolioCenter application to manage the Service
Portfolio Management process for potential new service offerings that meet
client needs. newScale DemandCenter will be used to control the processes, roles
and responsibilities associated with the provisioning and consumption of IT
services.

"The Service Catalog is more than just a self-service portal for end user
service request management," said Scott Hammond, president and CEO of newScale,
Inc. "Organizations like Raiffeisen Informatik are selecting newScale
PortfolioCenter and newScale DemandCenter for their strategic Service Catalog
programs. Their initiative shows the importance of a Service Catalog in
delivering standardized, cost-competitive and highly efficient services for both
data center and end user operations. We are honored to welcome R-IT as one of
our newest customers in Europe."

Applying ITIL for Service-Based Data Center Operations

Following ITIL v3 best practices, the deployment of a Service Catalog requires
commitment by the leadership within an IT organization. By applying a
combination of the right people, processes, and tools such as those offered by
newScale, IT can build a flexible service-based model for both data center and
end user computing operations.

"Internal and external IT providers throughout Europe are under pressure to
redirect their attention from "servers" in the data center to a focus on
"services" for their customers," explains Stephan Brendel, the director of arxes
Consulting GmbH in Germany. "Raiffeisen Informatik is an industry thought leader
in driving this IT transformation. TDMi arxes is contributing to this paradigm
shift within R-IT, combining our technical newScale expertise together with our
knowledge as consultants and trainers for ITIL v3."

For more information about IT Service Catalog and Service Portfolio Management
solutions, refer to www.newscale.com/germany or www.service-catalog.de.

About Raiffeisen Informatik GmbH

Raiffeisen Informatik GmbH (R-IT) is Austria`s largest provider of IT services.
With some 3,000 employees, this outsourcing specialist offers professional IT
services to major corporations throughout Europe. Raiffeisen IT and its
subsidiaries specialize in outsourcing, IT operations, security services, and
client management services. For more information regarding R-IT, please visit
www.raiffeiseninformatik.at.

About arxes Consulting GmbH and TDMi AG

arxes Consulting GmbH is 100% subsidiary of TDMi AG. For more than 10 years,
arxes has successfully realized IT solutions for corporations by focusing on
project management, IT governance, business consulting, enterprise systems
management and information lifecycle management. In addition, arxes is
accredited for delivering trainings and certifications in ITIL, PRINCE2, CObIT
and ISO 20000. TDMi AG is one of the largest IT systems houses in Germany,
specializing in building, operating and financing business critical
infrastructure solutions for data centers. For more information, visit
www.arxes-consulting.de or www.tdmi.com.

About newScale, Inc.

newScale, Inc. is the leader in IT Service Catalog and Service Portfolio
Management software solutions, with more than 1.7 million users worldwide.
newScale solutions enable IT organisations to catalog their portfolio of
services, govern demand for services, manage delivery of services, and optimize
service quality. newScale customers - including more than twenty percent of the
Fortune 50 - benefit from increased operational efficiency, reduced costs,
improved service levels, and greater IT/business alignment. For more
information, please visit the newScale web site at www.newscale.com.

Copyright statement: All newScale brand and product names are trademarks or
registered trademarks of newScale, Inc. in the U.S. and other countries. ITIL is
a Registered Trade Mark of the Office of Government Commerce in the United
Kingdom and other countries.

Raiffeisen Informatik GmbH
Mag. Ursula Freiseisen-Pfneiszl, +43 (1) 99399 4905
ursula.freiseisen@r-it.at
or
arxes consulting / TDMi AG
Felicia Effertz, +49 (0) 221/96486 174
felicia.effertz@tdmi.com
or
newScale, Inc.
Mary Lindmeier, +1 650-403-7725
press@newscale.com

Copyright Business Wire 2009