Users around the Globe Face the Same Hurdles - datango Corporation Highlights Solutions for Avoiding Software Pitfalls

Usability of Business Software: Impediment to rollouts all over the world
BERLIN--(Business Wire)--
Successful deployment of a business application like SAP depends on its users.
The best functionalities are invalidated if the user cannot operate them. A
current technical article in the Financial Times USA, entitled "Lovely Software.
But I Can`t Work It", underscores this global problem. The datango corporation
has faced up to this crucial issue and eliminates application conflicts of this
type with its "datango performance suite" (dps) online help tool.

According to the Financial Times report, which refers to a study by Global
Graphics, employees waste up to one hour every week because their business
software is too difficult to use. And although manufacturers design their
solutions to be as intuitive as possible, the functions required by a business
application automatically mean a certain level of complexity is inevitable.

"A great deal is invested in employee training and dry runs before a piece of
business software is rolled out, but problems generally surface later when it is
used in practice. After initial training, users are usually left to their own
devices," explains Rob Secontine, EVP Sales International, at the datango
corporation. This is where the "datango performance suite" comes in. With
navigation help, companies can offer their employees active support during live
operation. It guides users through the screens, templates and dialogs to their
goals - depending on their level of interaction with the process or application.
Users receive detailed instructions regarding the next step that should be
executed, and they can then ask for help precisely when it is needed.

At the same time, the navigation menu highlights those areas of the application
with which users have the most difficulty - invaluable information for
optimizing business processes and for further development of the actual
application. The combination of object and process help, which can be accessed
in every application and at any point in time, is the form of support that has
proven to be the most effective for the user. In this way, users are trained "on
the job", which reduces costs for training and user help desks. The productivity
of the users and, therefore, the company can be increased, instead of recording
enormous losses due to the usual conflicts in software operation.

datango Inc.
Bob Pouliot
Phone: 877 945 7257
E-Mail: bob.pouliot@datango.com
or
datango Ltd UK
Stephen Harvey
Phone: +44 01628 509050
Fax: +44 01628 509105
Email: stephen.harvey@datango.com

Copyright Business Wire 2009