NCR Holds Global Leadership Position in Retail Infrastructure Support Ranking from Leading Analyst Firm

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Tue Jul 7, 2009 11:00am EDT

Report Positions NCR as Number 1 in Retail, Number 7 in Financial Services and
Number 10 across All Industries
DULUTH, Ga.--(Business Wire)--
NCR Corporation (NYSE: NCR) holds the global leadership position in the hardware
maintenance and support category in retail infrastructure support for 2006
through 2008, based on worldwide revenues, according to a recent report1 from
Gartner, Inc. Gartner also reported that NCR ranked number 7 worldwide in
financial services infrastructure support, and number 10 worldwide across all
verticals in infrastructure support, for the same time period. 

NCR has been ranked the number 10 global hardware maintenance and support
provider across all the industry segments tracked by Gartner. The research
places NCR in the number one slot as the global market share leader in the
retail trade segment and in the number 7 position in the financial services
industry. More than 175 service vendors were evaluated for the latest report. 

"Maximizing system availability and managing total cost of ownership has taken
on supercritical importance in today`s challenging economic and competitive
environment," said Christine Wallace, senior vice president, NCR Services.
"These challenges are uppermost in the minds of the NCR Services teams that work
with businesses around the world. Our dedication to making things easier for our
customers, enabling them to move faster and helping them transform their
businesses is reaffirmed, in my opinion, by these latest Gartner rankings." 

NCR offers a complete portfolio of services for retail, financial, travel,
healthcare, hospitality, entertainment, gaming and public sector organizations.
These services help businesses design, deploy, support and manage their
technology solutions - whether those solutions are from NCR or other vendors -
enabling them to maximize the value of current assets and readily adopt new
technologies. 

With customer care centers and field offices around the world, and more than
13,000 NCR consultants and technical support experts, the company manages nearly
80 million service actions annually. NCR provides services solutions for:

* 17 of the world`s top 20 retailers 
* 19 of the world`s top 20 banks 
* 8 of the world`s top 10 telecom providers 
* 5 of the world`s top 6 airlines

One of the keys to NCR`s success in the retail industry is its ability to
provide customers with total premise services. NCR is able to fill this need
because of the strength of its multivendor capabilities. The company`s extensive
logistics network and service professionals support hundreds of non-NCR products
and over 350,000 point-of-sale terminals from other vendors globally.
Multivendor support is a component of NCR`s agreements with nearly all of its
top 25 services customers in the retail industry. 

In the financial services segment, NCR maintains over 350,000 ATMs around the
world and provides a wide range of adjacent services such as Monitoring, Help
Desk, Cash Services and Vendor Management to ensure customers experience high
quality and consistent service performance. NCR is the acknowledged leading
global supplier of financial self-service solutions. 

"In retailing and financial services, technology disruptions at the point of
service - whether at the store checkout or an ATM - directly impact customer
satisfaction," Wallace said. "The same is true of consumer-facing technologies
in the other industries served by NCR, from healthcare and travel to
entertainment, gaming and telecommunications. Our services teams bring the same
sense of urgency to all these markets, together with experience and skills that
are second to none." 

NCR also announced recently that it dramatically improved its standing in the
2009 Global Outsourcing 100 by the International Association of Outsourcing
Professionals - an annual ranking representing the standard of excellence in
outsourcing service delivery. This is the second year in a row the company has
received this distinction and its rank of 14th is NCR`s highest ranking ever. 

About NCR Corporation

NCR Corporation (NYSE: NCR) is a global technology company leading how the world
connects, interacts and transacts with business. NCR`s assisted- and
self-service solutions and comprehensive support services address the needs of
retail, financial, travel, healthcare, hospitality, entertainment, gaming and
public sector organizations in more than 100 countries. NCR (www.ncr.com) is
headquartered in Duluth, Georgia. 

1) Gartner, Inc. "Market Share: Infrastructure Support, Worldwide Market Share:
Database" by Kathryn Hale et al, May 14, 2009 

NCR is a trademark of NCR Corporation in the United States and other countries. 





NCR Corporation
Alan Ulman, 770-623-7998
alan.ulman@ncr.com

Copyright Business Wire 2009

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