ITOptimizer New Release Further Simplifies Service Management Process Design

TORONTO, July 7 /PRNewswire/ -- Consulting-Portal, a leading IT Service
Management (ITSM) process design and implementation company, is announcing new
features for ITOptimizer - its SaaS - based ITSM process design and enablement
tool.

This release helps organizations further simplify IT process design, conduct
comprehensive process maturity assessments and create a multitude of process
reports.

The July 7th release of ITOptimizer contains:
-- A powerful process design engine
-- 26 ITSM process templates
-- 14 ITIL V2 compliant processes and 12 ITIL V3 compliant processes
-- The addition of the eAssessment module: eAssessment is a powerful and
flexible assessment and reporting engine that allows users to create
and
manage assessments and surveys complete with:
-- 10 ITSM process maturity questionnaires (Based on CMM model)
-- A tool evaluation questionnaire - used to assist in selecting
service management tools
-- CobiT assessment questionnaires

-- eAssessment reports - group comparisons, project summaries,
question
set answer distribution etc.

The July 7th release of ITOptimizer is available to existing clients at no
additional charge.

ITOptimizer is offered through subscription license. To learn more about
ITOptimizer, schedule a demo or subscribe please visit www.ITOptimizer.com.

About Consulting-Portal Inc.:

Established in 1999, Consulting-Portal is an ITSM consulting company with
clients across North America. It is focused on delivering services that help
Fortune 500 and mid-size companies assess, design and implement robust IT
Service Management processes. Services include ITSM Strategic Planning, ITSM
Assessments & Roadmaps, ITSM Process Design & Implementation, a full
curriculum of ITSM education including: ITIL(R), ISO20000(R) and COBIT(R) and
ITOptimizer. ITOptimizer is a process design tool, based on a powerful data
model, that provides automatic generation of process documentation, includes a
process maturity assessment tool and detailed ITSM process templates.
Consulting-Portal has offices in Atlanta, Georgia and Toronto, Ontario.

SOURCE Consulting-Portal Inc.

Sarah Wilbore, +1-416-539-9836 Ext. 116, swilbore@cportalinc.com, Twitter:
@wilbore