CIGNA HealthCare Customer Call Centers to Be Open 24/7 Starting 7/24

"We`re On the Clock for You, 24/7" Also Responding to Tweets and Blogs
BLOOMFIELD, Conn.--(Business Wire)--
On 7/24 CIGNA (NYSE:CI) will become the first national health service company to
go 24/7 - responding to U.S. customer service telephone inquiries 24 hours a
day, seven days a week for all its medical, dental and pharmacy health employee
benefits plans.

In addition, select CIGNA service representatives will proactively monitor
Twitter and Web Logs in order to find people covered by the company`s health
plans who are in need of assistance. In those cases, CIGNA service
representatives will reach out to these individuals with an offer of help, with
the goal of reviewing and addressing issues raised by those covered by CIGNA
health plans.

"As a health service company, `service` is at the heart of what we do, and CIGNA
will lead the way in walking the talk - 24/7 -- starting on 7/24," said CIGNA
Senior Vice President of Service Operations, Brett Browchuk. "Since extending
our service hours to include holidays and Saturdays earlier this year, we`ve
received tens of thousands of calls that demonstrate that people`s health plan
needs don`t always occur during regular business hours, nor can they wait until
Monday. From folks calling to find a doctor when traveling on vacation, to
people who prefer the privacy of calling after hours from home rather than their
office cubicle, we are there for you. We`re meeting you on your terms, when it`s
best for you. We`re on the clock for you, 24/7. That`s service."

All of CIGNA's nationally recognized call centers that will support 24/7 are
located in the U.S.: Bourbonnais, Ill.; Chattanooga, Tenn.; Denison, Texas;
Phoenix, Ariz.; Scranton, Pa.; and Visalia, Calif. These call centers receive an
average of 100,000 service calls and emails a day during the work week for a
total of 20 million contacts a year.

CIGNA Call Centers are one of several touch points available at no additional
cost to individual customers. Other key touch points include:

* CIGNA HealthCare 24-Hour Health Information LineSM -- CIGNA nurses are on call
24/7;
* www.myCIGNA.com -- a personalized web site that provides personalized health,
dental and pharmacy plan information and decision support capabilities;
* CIGNA Health Advisor® -- personal health coaches available to eligible
individuals;
* CIGNA employee assistance program -- counselors are on call 24/7 for eligible
individuals;
* CIGNA Tel-Drug Home Delivery Pharmacy -- medications may be ordered via
telephone and Internet;
* CIGNA's Ask a Pharmacist -- individuals may also submit questions online or by
telephone.

About CIGNA

CIGNA (NYSE:CI), a global health service company, is dedicated to helping people
improve their health, well-being and security. CIGNA Corporation's operating
subsidiaries provide an integrated suite of medical, dental, behavioral health,
pharmacy and vision care benefits, as well as group life, accident and
disability insurance, to more than 46 million people throughout the United
States and around the world. To learn more about CIGNA, visit www.cigna.com. To
sign up for email alerts or an RSS feed of company news log on to
http://newsroom.cigna.com/section_display.cfm?section_id=18.

CIGNA
Joseph Mondy
860-226-5499
joseph.mondy@cigna.com

Copyright Business Wire 2009