Contact Center Solutions From CallCopy Helping Companies Succeed Amidst Down Economy

COLUMBUS, OH, Jul 07 (MARKET WIRE) --
As companies worldwide face ongoing economic pressure, many are looking
for solutions that help them reduce costs and improve their operational
efficiencies. By delivering innovative call recording, quality monitoring
and performance management solutions, CallCopy is helping an increasing
number of companies remain competitive, and as a result, has experienced
four consecutive quarters of record growth and doubled its workforce over
the past year.

"We are in the enviable position of being able to help other companies
succeed," said Jonathan Dunham, vice president of sales for CallCopy.
"Our solutions deliver great value to organizations, allowing them to
improve operational efficiencies, while building and maintaining their
customer base by offering exceptional customer service. These are key
factors in surviving the competitive environment our customers face in
today's market."

Dunham also noted that by utilizing CallCopy's solutions to identify the
strengths of their operations and opportunities for improvement, companies
can do more with less, lower their attrition rates and mitigate risk.

"As a strategic partner, I have witnessed CallCopy's ability to help
organizations," stated Chuck Tuttle, NE Director Contact Center Solutions
at NACR (North American Communications Resource, Inc.
http://www.nacr.com), an Avaya Platinum BusinessPartner and seven-time
Avaya BusinessPartner of the Year. "I've watched CallCopy triple in size,
while continuing to innovate and maintain extremely high levels of
customer service and satisfaction. It is the devotion to these core
values that will enable CallCopy to continue this phenomenal rate of
growth."

"In spite of the current economic climate, CallCopy has been able to
achieve organizational success through organic growth," stated Ray Bohac,
chief executive officer for CallCopy. "Through hard work and fiscal
responsibility, we've been able to realize four consecutive quarters of
significant growth. CallCopy continues to be debt free and maintains an
extremely strong balance sheet. We are dedicated to investing in research
and development and recruiting the brightest new team members, and have
recently been approved for job creation tax credits from the State of Ohio
and the City of Columbus to create 50 new positions in our corporate
headquarters over the next 3 years. This will be beneficial as we continue
to bring innovative contact center solutions to the market."

About CallCopy

Through its commitment to the highest standards of customer and employee
satisfaction, CallCopy has established itself as a leading provider of
innovative performance management solutions. The highly scalable, award
winning cc: Discover Suite delivers advanced call recording, screen
capture, quality monitoring, speech analytics, customer satisfaction
survey and workforce management capabilities to contact centers, trading
desks, financial institutions and healthcare providers worldwide.

CallCopy empowers organizations to gather business intelligence, which is
leveraged to maximize performance through improved employee retention,
compliance with government regulations, and a more customer-centric
environment.

For more information, visit www.callcopy.com.

Media Contact:
Kevin Wilson
Email Contact
513-898-1008

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