eGain-WorldManuals Partnership Advances Customer Support for Mobile Devices

SLOUGH, UK, Jul 21 (MARKET WIRE) --
eGain Communications (OTCBB: EGAN), the leading provider of on-site and
on-demand multichannel customer service and knowledge management
software, today announced a partnership with WorldManuals, specialists in
delivering mobile device support. The two companies are combining eGain's
knowledge management technologies with WorldManuals' device support
content to deliver state-of-the-art support solutions for European
service providers.

The integrated solution will allow mobile operators and service providers
to offer customers and agents comprehensive, simple and flexible access to
all relevant and available content. This will ensure a quality support
experience for the end user every time, regardless of query complexity or
chosen communication channel. The joint customer service solution is
currently being tested by a global mobile communications leader and will
be presented to new and existing clients over the coming months.

Andrew Mennie, General Manager, eGain EMEA, explained, "The ability of
eGain's knowledge management solution to provide seamless access to
WorldManuals' comprehensive device content, in the call centre and on the
Web, will enable improved customer and agent experiences."

Thomas Thrane, CEO, WorldManuals, commented, "It's clear eGain uniquely
understands the customer support challenges that service providers face
today. As these organisations increasingly look to harness new revenue
streams and introduce a large number of services, our partnership will
enable them to provide efficient and accurate answers to the increasingly
complex questions posed by customers."

The partnership will provide mobile operators and service providers with
significant operational efficiency while improving customer satisfaction.
Mennie concluded, "Our strategy is to work with leading complementary
technology providers within the telco sector. In our partnership with
WorldManuals, our distinct competencies and shared business values have
come together to enable clients to gain the highest return on their
investments."

About eGain

eGain (OTCBB: EGAN) is the leading provider of multichannel customer
service and knowledge management software for on-site or on-demand
deployment. For over a decade, hundreds of the world's largest companies
have relied on eGain to transform their traditional call centres, help
desks and web customer service operations into customer interaction hubs
(CIHs). Based on the Power of One(TM), a common platform for multichannel
interaction management and knowledge management, eGain solutions help
improve customer experience and optimize contact centre performance.

Headquartered in Mountain View, California, eGain has operating presence
in North America, EMEA and APAC. To learn more about us, visit
www.eGain.com or call our offices: +1-800-821-4358 (US),
+44-(0)-1753-464646 (EMEA) or +91-(0)-20-6608-9200 (APAC)

About WorldManuals (www.worldmanuals.com)

WorldManuals is a privately owned company that specialises in delivering
mobile device support solutions. WorldManuals was founded in 2002 with one
goal in mind: to develop an easy-to-use interface enabling mobile
operators to convey complex technical support information to
non-technical users. Since 2002, it has provided the sustained delivery
of high-quality mobile device support information for its clients. In
return, its clients have gained significant operational efficiency,
increased ARPU and improved customer satisfaction.

Headquartered in Copenhagen, Denmark, WorldManuals also has operating
presence in Brazil, South America.

Contact:
Carina Parmar / Jennifer Manning
Cohesive Communications
Phone: +44 (0)1291 626 200
Email: egain@cohesive.uk.com

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