Blue Coat Expands Customer Service Offerings with BlueTouch Essential to Support Mission Critical Deployments

High-touch, Personalized Service Incorporates Dedicated Support to Increase the
Return on Investment for Blue Coat Deployments
SUNNYVALE, Calif.--(Business Wire)--
Blue Coat Systems, Inc. (Nasdaq:BCSI), the technology leader in Application
Delivery Networking, today introduced BlueTouch Essential, a strategic service
offering that enables customers to increase the return on their investment in
the Blue Coat Application Delivery Network infrastructure. The BlueTouch
Essential service offering combines in-depth knowledge of a customer`s network
with proactive services to minimize downtime and speed time to resolution for
service requests.

BlueTouch Essential is a personalized service, and each customer is assigned a
Blue Coat technical account manager as a single point of contact for its
technical support needs. These senior level engineers build an in-depth
knowledge of the customer`s network topology through detailed documentation,
technical reviews, preventive action plans, recommendations and proactive
account management to expedite case resolution and minimize downtime.

"BlueTouch Essential is a high-touch service offering that assigns a single
point of contact to act as an extension of a customer`s internal team and
combines traditional support with proactive services," said Grant Gordon, senior
vice president of service and support at Blue Coat Systems. "By building more
strategic relationships that rely on in-depth knowledge of the customer`s
network environment, our technical professionals can help customers optimize the
value of their Blue Coat deployments."

Blue Coat technical account managers meet with customers weekly, monthly and
quarterly to review action plans, new service requests, product release updates
and network infrastructure changes as well as to measure progress in each area.
They also conduct annual onsite reviews and product lifecycle strategy reviews
that include recommendations for optimizing the network to meet evolving
business requirements.

BlueTouch Essential also includes flexible training credits that enable
customers to create personalized training programs designed to meet their unique
requirements. Certification training enables customers to train technical staff
and gain operational efficiencies that help to minimize downtime and expedite
time-to-resolution.

Blue Coat continues to invest in its global service and support capabilities to
provide customers with the high quality experience they demand from strategic
solution providers. Blue Coat utilizes a 24x7 follow-the-sun support model with
six global customer support centers in Sunnyvale, Calif.; Waterloo, Canada;
Farnborough, England; Dubai; Kuala Lumpur and Tokyo to service and support more
than 15,000 customers and 70,000 installed appliances worldwide.

About Blue Coat Systems

Blue Coat Systems is the technology leader in Application Delivery Networking.
Blue Coat offers an Application Delivery Network Infrastructure that provides
the visibility, acceleration and security required to optimize and secure the
flow of information to any user, on any network, anywhere. This application
intelligence enables enterprises to tightly align network investments with
business requirements, speed decision making and secure business applications
for long-term competitive advantage. For additional information, please visit
www.bluecoat.com.

FORWARD LOOKING STATEMENTS: The statements contained in this press release that
are not purely historical are forward-looking statements, including statements
regarding Blue Coat Systems` expectations, beliefs, intentions or strategies
regarding the future, and including statements regarding the capabilities and
expected performance of Blue Coat Systems` products. All forward-looking
statements included in this press release are based upon information available
to Blue Coat Systems as of the date hereof, and Blue Coat Systems assumes no
obligation to update any such forward-looking statements. Forward-looking
statements involve risks and uncertainties, which could cause actual results to
differ materially from those projected. These and other risks relating to Blue
Coat Systems` business are set forth in Blue Coat Systems` Form 10-K for the
fiscal year ended April 30, 2009, filed with the Securities and Exchange
Commission.

Blue Coat, ProxySG and the Blue Coat logo are registered trademarks or
trademarks of Blue Coat Systems, Inc. and/or its affiliates in the United States
and certain other countries. All other trademarks mentioned in this document are
the property of their respective owners.

Blue Coat Systems
Jennifer Arculeo, 408-541-3330 (Media)
jennifer.arculeo@bluecoat.com
Jane Underwood, 408-220-2318 (Investors)
jane.underwood@bluecoat.com
or
Merritt Group (for Blue Coat Systems)
Katherine Nellums, 415-247-1663 (Media)
nellums@merrittgrp.com

Copyright Business Wire 2009