Zendesk Announces New Products and Secures $6 Million in Series B Venture Funding

Benchmark Capital Leads New Funding; Zendesk Extends Help Desk Karma With New
Products for SMBs and More
BOSTON--(Business Wire)--
Furthering the mission to bring good help desk karma to organizations around the
globe, Zendesk announced today that it has secured $6 million in series B
venture funding. Silicon Valley-based Benchmark Capital led the round while
previous investor Charles River Ventures participated pro-rata. The funding will
be used to expand operations, including opening a San Francisco office, and to
continue to build products that are inspiring the help desk 2.0 movement. As
part of the deal, Peter Fenton of Benchmark will join Zendesk's board of
directors.

"Zendesk has taken the support industry by surprise by bringing to market a
product that is as solid as those of our enterprise counterparts but at the same
time so easy to use that it's a treat for the socially networked generation.
Devdutt and CRV were quick to realize the potential, and Peter and the Benchmark
team are now ratifying the vision. We're thrilled about the unique combination
of SaaS and consumer technology experience that Benchmark brings and couldn't
dream of a better and more exciting partner to work with in the industry," said
Mikkel Svane, CEO of Zendesk.

"We live in an era where great products quickly stand out--users sing their
praises and the word spreads immediately. Two of our portfolio companies,
Twitter and Engine Yard, raved about Zendesk, and we discovered enormous
momentum around the product," said Peter Fenton, partner at Benchmark Capital.
"Zendesk really spoke to us as a company that helps businesses elegantly respond
to the needs of their users, particularly when user support has been viewed
historically as a necessary evil."

"We have always believed that Zendesk has the perfect combination of simplicity
and usability that inherently appeals to large and small businesses alike," said
Devdutt Yellurkar, partner at Charles River Ventures. "Mikkel and his team have
generated astounding traction in the market, which comes from a strict focus on
building a great business while delighting customers."

Zendesk, Simple On-demand Support Tool for Any Company, Large or Small

For nearly two years, Zendesk has helped companies large and small move their
help desk and customer support operations to the Web. Today more than a thousand
customers, including Twitter, MSNBC, IDEO, Books-a-Million and Scribd, use
Zendesk to improve their help desk functionality and provide better customer
support. Zendesk enables service managers to easily create business rules,
service targets, and track and consolidate requests from all channels. Zendesk
comes with native email integration and offers an extensive set of APIs. Pricing
is $19 a month per agent with an introductory price of $39 for the first three
support agents.

Beginning today, Zendesk will also offer two new editions aimed at providing
better support functionality for both small businesses and larger organizations:

* For independent consultants or home-based businesses, Zendesk Solo offers a
professional-grade fully featured support service that's a snap to set up at
only $9 a month. Zendesk Solo is fully featured but only supports one agent.

* Zendesk Plus extends the features that are already available in Zendesk while
providing additional features that are aimed to help give IT managers peace of
mind. Features include SSL certificate hosting, remote back-up, real-time
reporting, sandboxing, phone support, and the ability to work within multiple
time zones and languages. Zendesk Plus is $39 per agent with an introductory
price of $99 for the first five agents.

"Yammer is the leader in enterprise micro-blogging, supporting 40,000 companies
and their employees with a Zendesk support portal. We love Zendesk's SaaS
offering for the excellent user experience, easy administration, and their
ability to scale with our customer service volume," said Travis Vander Zanden,
vice president of business development at Yammer.

For more information on Zendesk Solo or Zendesk Plus, visit www.zendesk.com. To
read what Zendesk customers are saying, visit www.zendesk.com/buzz.

About Zendesk

Zendesk is inspiring the help desk 2.0 movement through a focus on enlightened
customer support. By leveraging the benefits of Web-based communications and
social media, Zendesk extends good help desk karma to any company looking to
offer professional-grade support service with very little effort. Backed by
Benchmark Capital and Charles River Ventures, Zendesk was founded in 2007 and
has more than 1,000 customers including Books-a-Million, IDEO, John Lewis,
MSNBC, Scribd and Twitter. To learn more, go to www.zendesk.com or follow
@zendesk on Twitter.

About Benchmark Capital

Benchmark Capital, a leading venture capital firm, was founded in 1995 to help
talented entrepreneurs with original ideas build successful technology
companies. Benchmark's general partners take a team-oriented, labor-intensive
approach to venture investing to deliver a superior level of service to the
firm's portfolio companies. Benchmark's portfolio includes high-profile
start-ups such as Twitter, Second Life, Yelp, and Zillow, recent exits such as
Infinera, MySQL, OpenTable, and Tellme, and franchise companies such as eBay,
Juniper Networks and Red Hat. The firm manages nearly $2.8 billion in committed
venture capital. For more information on Benchmark Capital, visit its website at
www.benchmark.com.

About Charles River Ventures

Founded in 1970, Charles River Ventures is one of the nation`s oldest and most
successful earlystage venture capital firms with approximately $2.1 billion
under management. CRV is dedicated to helping exceptional entrepreneurs turn
their ideas into the next category leaders in high growth technology and media
sectors. Over the past 20 years, CRV funds have been ranked among the industry`s
top performers. CRV has offices in Boston, MA and Menlo Park, CA. For more
information, visit www.crv.com.

Cutline for Zendesk and Benchmark Capital
Erin Fors, 415-508-5965
efors@cutline.com
or
InkHouse PR for Charles River Ventures
Meg O'Leary, 781-916-9090 ext. 802
meg@inkhousepr.com

Copyright Business Wire 2009