Single Source Systems, Inc. Answers To Demands Of Ever Growing Service Market With Introduction of New "Service In A Box" Solution

New Solution Will Provide Service-Centric Organizations and Departments
Increased Service Bandwidth While Dramatically Reducing Cost Of Ownership

INDIANAPOLIS--(Business Wire)--
Single Source Systems, Inc., a leading developer of service management software
solutions for almost 25 years, is pleased to announce the release of its new
"Service In A Box" solution developed to allow future growth and expansion for
service-intensive businesses that may lack the resource bandwidth needed for the
care and nurturing of a commercial software application. "Service In A Box" will
cater to the needs of the small-to-medium sized service organization, as well as
the service department or division of larger organizations.

Utilizing virtualization technology, Single Source has partnered with Applianz
Technologies, Inc. to deploy the "Service in a Box" concept. The Applianz system
utilizes revolutionary technologies that make installing sophisticated business
software, such as Service Management-Plus Enterprise or Service Management-Plus
Connect, as simple as connecting a DVD player. SM-Plus Enterprise and SM-Plus
Connect help businesses increase efficiencies, productivity, use of resources,
customer loyalty and profit opportunities.

SM-Plus Enterprise is an end-to-end enterprise solution used to manage the
entire service and core business functions of the service-centric organization.
SM-Plus Connect addresses the needs of a service department in larger
organizations by "connecting" or integrating to an existing enterprise resource
planning (ERP) or legacy business system.

The Applianz system provides service-focused businesses a plug-n-play ERP
solution that dramatically reduces TCO (Total Cost of Ownership) through
simplified installation, maintenance and use. Now business owners can deploy and
use robust Single Source product solutions in a matter of hours with full
functionality, security and remote access, eliminating procurement of
information technology (IT) systems or staff.

Each "Service in a Box" system includes the selected version of SM-Plus
Enterprise or Connect on the Applianz system, all required Windows licenses, an
integrated firewall to ensure security, plus one full year of Applianz`s
CompleteAssurance services. CompleteAssurance provides a daily and fully
automatic back-up service, plus free system replacement and a one-day disaster
recovery capability. The system is delivered as a comprehensive package bundled
in a single network appliance.

SM-Plus manages and maintains both company-owned and customer-owned assets. It
is a complete enterprise solution for multi-site and multi-warehouse field
service and service-centric organizations. It provides an end-to-end solution
tailored for the unique needs of the service-centric organization which
manufacturers, distributors or services technical or complex, high-value
equipment. SM-Plus provides highly functional service business process support,
including accounting, incident tracking, scheduling and dispatch, wireless
mobile field service, work order, warranty and also service contract management.
All functions seamlessly integrate to the inherent back-office accounting
financials, inventory, purchasing and management reporting functionality of
SM-Plus-meeting the requirements and streamlining operation of an entire service
organization.

"Single Source has gone to great lengths to explore and develop new leading-edge
service technologies to introduce to those companies committed to and vested in
the future growth of the service sides of their businesses. We consider Service
in a Box a unique technology that affords the small-to-medium sized business as
well as the service department in a larger organization significant increases in
service performance level, improvements in productivity, better uses of IT
resources, at a fraction of the cost of the traditional procurement and support
process," commented Tony Petrucciani, Single Source CEO. "Service in a Box
allows for more concentration on customer interaction and satisfaction rather
than dwelling over hardware and software issues."

"We continue to see an ever-increasing rise in the interest for cultivating
service opportunities among Best-in-Class business organizations - or those
striving to become Best-in-Class. Service is an evolving, integral and vital
business component for companies who are looking to achieve higher levels of
revenue growth, customer satisfaction and overall profitability. New
leading-edge service technologies are constantly being sought - and demanded -
by organizations who want to push their service operations, performance and
offerings to the next level. It is important, now more than ever, that new and
unique service business management tools are brought to market to answer the
call of those companies requiring more sophisticated and automated service
solutions," commented Bill Pollock, Vice President and Principal Analyst,
Strategic Service Management, Aberdeen Group.

About AberdeenGroup

AberdeenGroup is the leading provider of fact-based research focused on the
global technology-driven value chain. Founded in 1988, Aberdeen has established
the market leading position as the "voice that matters" when it comes to
understanding the measurable results being delivered by technology in business.

About Applianz, Inc.

Founded in 2002, Wichita, Kansas, Applianz Technologies, Inc. is a pioneering
creator of virtual infrastructure appliances. Applianz has created a proven and
patented turnkey solution for software vendors and their customers, including
ERP, human resources and medical practice management software. Visit
www.Applianz.com for an online demo or call 316-263-4800 for more information.

About Single Source Systems, Inc.

For companies that manufacture, sell, install or service technical or industrial
products, Single Source is the solution partner of choice. In addition to
developing and supporting service management software for over 500 customers
worldwide, Single Source focuses on the total success of their customers -
making their businesses easier to manage internally and externally by making it
easier for their customers, dealers and suppliers to do business with them.
Since 1985, the Company has developed, marketed and supported a powerful line of
business software applications including integrated service management systems,
ERP extensions, web portals, mobile workforce applications, interface
connectivity products and custom developed solutions. Single Source, a Microsoft
Gold Certified Independent Software Vendor (ISV), is a two-time winner of the
prestigious Inc. 500 fastest growing, privately-held companies in America. For
more information about Single Source, visit www.singlesrc.com.

Single Source Systems, Inc.
Nicki Warye, 513-583-5825
nicwar@singlesrc.com

Copyright Business Wire 2009