Microsoft Dynamics CRM, Customer Honored With Industry Awards

Customer ISS Belgium recognized with two awards for enterprise CRM excellence
and annual savings of nearly 8 million euros.

REDMOND, Wash., Aug. 27 /PRNewswire-FirstCall/ -- Microsoft Corp. has been
recognized with four CRM magazine Market Leader awards in the Enterprise Suite
CRM, Midmarket Suite CRM, Sales Force Automation and Business Intelligence
categories. ISS Belgium, a division of ISS Worldwide and a Microsoft Dynamics
CRM customer, was also honored with a CRM magazine Elite Award and a 2009
Technology ROI Award from Nucleus Research for its Microsoft Dynamics CRM
implementation. ISS Belgium will save nearly 8 million euros each year by
reducing risk and improving customer service.

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"Our implementation of Microsoft Dynamics CRM has made a significant impact on
our business, such as reducing bill collection from 75 to 34 days, and helping
improve customer retention to 90 percent," said Bart Hermans, CRM manager at
ISS Belgium. "Microsoft Dynamics CRM was affordable to purchase and easy to
use and deploy, and has proved to be an invaluable part of our business
infrastructure."

"The CRM industry awards illustrate the market momentum of Microsoft Dynamics
CRM and demonstrate the kind of value that it delivers to customers globally,"
said Brad Wilson, general manager of Microsoft Dynamics CRM. "With the power
of choice, we can deliver flexible, cost-effective solutions based on each
customer's specific business needs."

"To stay competitive in a challenging economy, companies must come up with
innovative ways to improve their customer relationship efforts," said David
Myron, CRM magazine's editorial director. "This is exactly what the recipients
of the 2009 CRM Market Awards have done."

The Nucleus Research annual ROI Awards recognize 10 end-user organizations
whose deployments of technology solutions have achieved high return on
investment (ROI) and delivered measurable financial and business results. The
independent ROI case study, which details ISS Belgium's ROI results of 2,266
percent, can be found at http://crm.dynamics.com.

"Demonstrating significant ROI with payback in just two weeks' time, ISS
Belgium is a good example of how to take full advantage of Microsoft Dynamics
CRM and achieve business benefits," said Rebecca Wettemann, vice president of
research, Nucleus Research.

These awards, and ISS Belgium's Microsoft Dynamics CRM enterprise
implementation, are examples of Microsoft's promise of the Dynamic Business, a
vision for helping companies realize their full potential through the
strategic use of flexible business applications that remain relevant as their
business needs evolve. More information about how customers like ISS Belgium
are saving time and money while driving successful customer relationships with
Microsoft Dynamics CRM can be found at http://crm.dynamics.com/.

About Microsoft Dynamics
Microsoft Dynamics is a line of adaptable, easy-to-use ERP and CRM
applications that enable business decision-makers to run their business
efficiently and drive business success. Delivered through a network of channel
partners providing specialized services, these integrated, adaptable business
management solutions work like and with familiar Microsoft software to
streamline processes across an entire business.

About Microsoft
Founded in 1975, Microsoft (Nasdaq: MSFT) is the worldwide leader in software,
services and solutions that help people and businesses realize their full
potential.

SOURCE Microsoft Corp.

Rapid Response Team of Waggener Edstrom Worldwide, +1-503-443-7070,
rrt@waggeneredstrom.com, for Microsoft Corp.